The Wall Street JournalReviews of wsj.com

Their business practice is to make money by making it impossible for anyone to ever cancel a subscription. DO NOT SUBSCRIBE to their digital product. Worst customer experience and shows the WSJ brand does not care about building trusting relationships with consumers.

Trying to cancel subscription but they have made it impossible!! I’m raging! How can I stop payments? Speak to my bank? What a bunch of cowboys! Help - I’m in the U.K.

It would be zero stars if I could. I called them 4 months ago and CANCELED, they still charging me and they simply never pick up that cancel line, plus the music is annoying. Multiple emails were sent and they just repeat I have to call. Never subscribe to this! I am not surprised to see their 94% disapproval rate. They have no idea on how to get people back, so they never let you leave, go read the Netflix Harvard business case and learn something WSJ!!! Worst customer service I have EVER experienced in my whole life!

Not a subscriber, but this review is with regards to the WSJ Shop for back issue orders. I ordered 20 magazines, only to get 1. Emailed customer service multiple times, got 0 responses. Called the hotline who told me they can't help me. You'd think a big reputable company like Wall Street Journal would at least have some sort of customer service channel, but no. Raising a chargeback against this order now. Stay far far far away from any of their products and website.

DJ*WALL-ST-JOURNAL made a fraudulent charge against my credit card. The contact phone number provided is no longer in service. The new phone number provided led to a series of circular menus that did not include relevant department. I eventually reached a live but thoroughly unhelpful "customer service" clerk who said he knew nothing and did not know who I could contact to resolve the problem. I eventually gave up and reported the fraudulent charge to the credit card company. This, in turn, forced me to change the credit card account numbers on all of my recurring monthly charges.

If you have a digital subscription, in order to cancel the subscription online, you have to change your credit card's billing address to a California address. Otherwise, you need to make a phone call cancel the service, which can take a long time.

How truly unethical that the cancellation policy of the WSJ reflects that they do not care where their revenue comes from--engaged routine subscribers or individuals that simply continuously fail to dedicate at least an hour to dealing with the totally infuriating inability to cancel electronically or by phone ONLY during business hours. Followed the tip of another user below to change your billing address to CA--once you do this and refresh and go back through the general areas you would expect to be able to "manage your subscription", there will be a "cancel subscription" option due to the requirements of CA.

Their way of making it nearly impossible to cancel without sitting on hold for 20 minutes during business hours is pure evil.