The Wall Street JournalReviews of wsj.com

Can't Cancel Online Its deliberately designed to cash in on people who cannot figure out how to cancel. Plus they wasted quite a bit of my time.

The actual digital subscription I had was enjoyable and useful. Unfortunately, I can't afford it. There is NO WAY TO CANCEL ONLINE! You have to call. Disgraceful! After poking about for 30 minutes in their menu warren, I found an "I want to cancel" link. I excitedly clicked that link and got this trash: "I am sorry that you want to cancel. I am unable to handle that request but my team can assist. You can cancel by calling 1-800-Journal or Toll: 1-609-627-1351" It is a sad commentary on our society that a publication with the status of the WSJ should stoop to such grimy tactics as this. Even when I can afford to do so, I won't ever subscribe again. I advise others to avoid it, as well.

Had the same problem with imposibility to cancel subscription. Thanks for the trick with changing billing adress to one in California, the cancel button has emerged then. I hope they will charge me nothing from now

I see that several readers are having difficulty cancelling this paper. My issue is different. I JUST WANT TO RECEIVE IT. It is a decent publication, given the inadequate competitors in this space. And customer service is fine by phone. I have complained frequently about missed issues, MONTHS with no magazine, RARELY a weekend paper delivered before Tuesday. Things will improve for a while then BACK to slacking. I DO NOT WANT TO CANCEL. Please try to deliver the paper for which I pay and read every day! Thanks

The product itself was good 4 stars. The part that disappointed me was how difficult it was to navigate between all the different subscription offers. I settled on the three months for a buck figuring at the end I will get a year if the product is good. I missed my deadline and was charged $43 a month for two months. Their customer service is so poor, by the time my subscription was canceled Id been billed for a third month. So $130 when a full year is offered at $67.60...... But that's only for NEW customers!

You can subscibe in one click but need to call and wait for a while to cancel your subscription. Canceling shoukd be online too, ridiculous in this day and age !!!!!

I had forgotten that I had subscribed to WSJ a few months ago and so was caught off guard with the new payment. Thank you for the tip about changing the CC billing address to a California address - that worked perfectly! (I did use a valid address though, not a fake one as that apparently will not work, at least when I tried it.) Totally agree that they border on being a bunch of scammers. Never again!

This was one of the weakest cancellation experiences I’ve had. Needed to call in and wait for 30 minutes to cancel. Obviously the WSJ could set things up to allow customers to cancel or suspend subscriptions online. The WSJ is by far my favourite newspaper. Great writing. But their customer service is worse than some cable companies!