The Wall Street JournalReviews of wsj.com

impossible to unsubscribe

Terrible company, easy to subscribe but when its "cancel anytime" they forget to disclose that it's just a lie to trick people to subscribe.

Exactly like everyone here I've been scammed in Australia. Offered promotional offer and says cancel anytime. They just fail to mention impossible to cancel other than calling. Extremely disappointed.

I am not going to tolerate being ripped off, Wall Street Journal. Fair warning. I’m a public schoolteacher and former lawyer and I will be sending you a demand letter under Massachusetts General Laws for your unfair and deceptive business practices, which allows me to request double or even triple damages for deliberate bad faith practices. Shame on you for stealing money from students and ordinary people and people overseas; is that your business model? You apparently don’t care about these horrible reviews and sad stories of desperate people trying to stop you from sucking $40 every month from their bank accounts. So when I finish up the school year (or maybe before) I will be contacting the Attorneys General in MA and NY to investigate and put a stop to this. Maybe some investigative journalists too. It’s a shame because all I wanted to do was read one of your articles on teaching that my sister sent me, so I signed up for 12 weeks for 12 dollars. Now you owe me 6 months at $40, or $240.00 of my hard-earned dollars. Believe me I WILL get them back, even if I have to file a small claim in Chicopee, where you apparently have an office, because I simply will not tolerate a bully or a cheat. Shame on you. Susan DeGrave

Don’t get a subscription. They force you to call and cancel it and even then it might not work. I have called them over half a dozen times to cancel and they still continue to charge me a year later. Don’t let these people steal from you.

Wall Street Journal is a scam. You sign up for the $4 student version and then it randomly changes to $40 a month. There is no way to cancel online. In order to reach a customer service rep on the phone you have to listen for a solid 4 minutes. The lady on the phone pretended not to hear me at first until I used some profanity saying "can you ******* hear me now" and then she said "yes I can hear you" and hung up. They are literally just ripping people off. I am a broke college kid I can not afford $40 a month for useless news I can get for free somewhere else online. They just want to scam as much money off of you as they can and do not care about what they are doing to someones lively hood. I am a senior now and am so happy I will never have to use this Sh***y service ever again. If you have to sign up for a class beg your professors to use a different service. I am not one to usually write a review however I dislike WSJ so much I feel as though I want to attempt to save anyone I can from getting scammed through them. I wish this company would go bankrupt but they are riding on enough forgotten about subscriptions to keep them in business forever. Boycott WSJ they suck. I'm serious don't sign up for a subscription unless you want to lose like $500.

Yes, i did just call the office in the UK and for 3 min.42 sec. talked to an officer. He tried to persuade me to not unsubscribe. I mentioned that after this strange unsubscription policy i do not trust WSJ no more. Before calling i needed to buy an international call service, of course.

Impossible to cancel without calling. They've intentionally left out any option to cancel online or change payment frequency. In my case, I have to call an international number. And I didn't even want to cancel, just to change from monthly to yearly.