The Wall Street JournalReviews of wsj.com

make it very hard to cancel. Scam trying to trick you into paying the much higher renewal price

Extremely hard to cancel, you cannot cancel online --> stupid

As a foreign person not living in USA or having a citizenship from this country, I feel WSJ customer service as outrageous, backward thinking and simply abusive. I thought they were up to international standards of care for the customer but the mandatory process of calling by phone during fixed working hours to a call center in Europe to cancel my online subscription is simply unbelievable. No online canceling option in 2021, I have spent my precious time figuring out how to cancel this crap. Completely disappointed, and will told all and anyone of the people that i know who will like to get any online subscription to not get WSJ membership online ever! I can not believe I am still a subject to the same stupidity than other Americans.

I am so fed up with these people. Its very easy to sign on, its proving impossible to cancel the online subscription.

We're in 2021 and you still need to call the phone like a goddamn troglodyte in order to cancel the subscription.

Total scam. I'm so disappointed. I signed up and found I didn't like the content or read it, and the customer portal has no links to unsubscribe. The number from Australia is answered by a robot and no one ever picks up. It's a waste of my money and terrible customer service. I will be contacting the ACCC in Australia for advice on breaches to Australian fair practices and trade laws.

Absolute terrible customer service. Called 5 times with delivery issues. Issues never resolved , even went to a supervisor that spent 30 minutes taking details of delivery issues. Of course nothing ever resulted. What a complete joke of a newspaper. How they remain in business is truly remarkable. When I canceled they didn’t even care for a reason. Makes you wonder!

I have been attempting to restart a subscription now for 12 days. I call every day and am continually promised that they will be in touch with the carrier or talk to the circulation department to get the problem corrected. Reaching a supervisor is almost impossible - I am put on hold after having the customer service rep saying they have reached out to their supervisor who will take my call. Nobody picks up and you can't leave a message. I have gotten emails from staff assistant/delivery field ops and not gotten a response. I can't reach the circulation manager directly, and apparently neither can the customer service reps. This has happened every year for 6 years. Usually it takes a week. Obviously the process is broken somewhere, but no one seems to know how to fix it.