The Wall Street Journal is listed under Media & Information.
The Wall Street Journal (wsj.com) has 362 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Phil M.
Same as many others, frustrated by the lack of a simple unsubscribe option. How can this be? I will fight for a refund via my credit card company. Edit: Also the contact number for Australia is invalid, so I can't even phone to cancel!
Mimi
I can't remember the last time I was not allowed to cancel a subscription online and had to call customer service (that isn't 24/7 by the way) to do so. Never renewing with them after this.
Miss C.
My husband was required by a class to sign up for two months. Of course he missed the fine print where they charge nearly 40 per month automatically. I thought he had to pay it for school... he was so busy he wasn't following the credit card. 700 dollars in... he never used the "service" and they refuse to refund the money. This is bad business... unethical and greedy. I will NEVER look at this company with any respect.
JKM
Absolutely shocking that you can't cancel your subscription online. Tip to anyone with the same problem: change your billing address to a California address and you're able to cancel online.
Lynne H.
Seriously, why!? I will paste their email below (after I tried calling when I had time... and they were closed and then emailed). You cannot remove your credit card, or turn off auto-pay. You have to call them. What about people who are mute? I mean, seriously!! "We do not accept cancellations by mail, email or by any means other than calling Customer Service. In order to cancel your subscription, please contact Customer Service at 1-800-568-7625. Our convenient hours of operation are below. If you purchased your subscription through a third party, please contact them directly."
DD
There are prejudices about Wall Street being greedy and unethical. Well meet WSJ that doesn't let you unsubscribe. It's so unnecessary complicated and hard there is even a wikihow! page on how to do it. Of course subscribing is really easy. There is a word for this kind of behaviour: it's theft.
Clay
Delivery Concern I have spent two weeks attempting to fix a delivery issue with changing my address. At my previous address never had an issue. Customer service sends the exact same template emails to all of my concerns. Problem has been "escalated" for 10 days now. Not rocket science, just paper delivery.
Daniel
Impossible to cancel subscription! Disgusting!
