The Wall Street JournalReviews of wsj.com

Not possible to cancel subscription online. This should be illegal. It is a total scam

After my WSJ subscription price jumped up to $38.99, I called 2 times,2 months apart, spoke with agents, and requested that my account be closed. Both times,the agents told me that they canceled it as we spoke ( and had no records of my previous request). The charges kept coming. Finally, I disputed the charges on my credit card. I couldn’t get my money back from WSJ, because I could never get them to send me a confirmation email of closure request ( despite being promised this email twice). My credit card required this as proof, before reversing the charges. The status of my subscription now says “expired” on my online account. I hope that means it’s finally stopped, but I’m not holding my breathe. The WSJ has sunk down to the level of a cheap tabloid, in my opinion, with these shenanigans.

I've received two newspapers since I started my subscription 5 weeks ago. I've logged 5 complaints with customer service and have had no resolution to this ongoing problem. Horrible customer service

Be aware that the WSJ will ONLY let you cancel your subscription if you phone into their Customer Service line IN PERSON. You will wait for up to 30 minutes of awful hold music and then be asked a long list of questions. Then you will ask to cancel your subscription. But that person cannot help you. You will be put through to another department who will ask another long list of questions. It is an outrage that they will take your subscription money so easily but make it so difficult to cancel. Some might say this is smart business but it is really a very low and intensely annoying trick. Shouldn't the Journal be above this?

I signed up for a discounted 12 month trial period to WSJ Digital for 4.99 per month. They made zero attempt to contact me or alert me before the trial period ended and instead started charging me full price at 39.99 per month. I was charged twice before realizing the problem. Then I had to actually call them to cancel since why make things easy on the web site, and of course they aren't open Saturday evenings or Sundays. Got through today and they did not apologize or offer to refund me the difference. Instead they tried to lock me into another trial period where no doubt at the end they would forget to remind me and charge me full price yet again. Tone deaf customer service reps and unscrupulous "negative option billing" policy means they have lost me as a customer for life.

It's amazing the poor customer service. You would think a business newspaper could learn how to do business.

Scammers. Never subscribe to a free trial.. they will charge you without consent and will keep on charging you. They won't allow you to cancel the subscription.

Impossible to cancel it by phoning them. No cancellation option on account setting. They knew what they are doing. A con.