The Wall Street Journal is listed under Media & Information.
The Wall Street Journal (wsj.com) has 362 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Gordon N.
Some how I signed up to pay $1 for an article and now two years later am getting charged over $40/month. I have no emails about the account, just some junk mail that tells me nothing. And their help center in Manila is not able even transfer to a supervisor. It is a SCAM.
Philipp
Agreeing with the other reviews - this is close to fraud and highly questionable business practice in an attempt to trap people in subscriptions. Shameful.
Peter V.
If you wan't to cancel subscription then it can't be done online on your customer login where they could have made a button for it, you have to call in by phone. That is only to prevent people to unsubscribe, it's really bad customer service. The newspaper is okay, but the inflexible customer service makes it bad, could be nice to cancel and resubscibe again easily. I have tried several phone numbers they have listed as customer service i europe and they where out of service. This IS a scam.
customer
Horrible company. Easiest way to sign up and take your money then it’s pretty much impossible to cancel the subscription. Please stay away from this company look at all the other reviews.
Giacomo S.
Cancelling is designed to be as inconvenient as possible to deter customers from leaving. Advice: don't ever subscribe in the first place.
Thomas A.
I canceled the account on October 31 2020 over the phone. Started getting charged again THE NEXT DAY and didn’t notice. Now here I am, almost 2 years later, having just canceled “my second subscription” that supposedly I RENEWED! Why on earth would I cancel, and then renew the next day? Obviously it was a mistake, or someone didn’t do their job right. Now I’m waiting for a call back. I spoke with a rep and a supervisor who both told me there’s nothing that can be done, we have a 0 refund policy. Yeah, let’s see about that.
Pernille M.
Terrible. Cancelation is borderline scam! Don't sign up with this company, save yourself the trouble.
Kelly St. C.
The process to unsubscribe is purposefully designed to be inconvenient to deter people and squeeze more money out of them. Where I would have resubscribed to WSJ again in the future with a respectful and transparent unsubscription process, now I will never be a return customer. Poorly done, WSJ.
