The Wall Street JournalReviews of wsj.com

I cancelled my digital subscription of $4.48 per month on their website and I have a screenshot from mid December 2023 showing "subscription expiring soon". I did not renew and assumed that this terminated the subscription. There was nothing on the page about autorenewal. Customer service told me when I complained that its impossible to cancel a subscription without phoning. How would I know this since I was also on the same day able to cancel a cheap Barrons subscription successfully online without phoning. So I ask them how would I know I had to phone and why did they renew the subscription when their website stated my subscription was expiring soon. He said I would have had to read their terms of service - in other words - I would have to delve into the fine print. As of two days ago when I discovered these large erroneous billings of over $60 Canadian per month for 3 months I looked at my account and it states "subscription expired" and yet WSJ support says my account is still active. There is no customer service. The support person did not listen to me and was unable to explain why "subscription expiring soon" and subscription expired" means the exact opposite in the world of WSJ What a disgraceful outfit. Expect the worst

The Wall Street Journal is a great paper but their renewal process is super shady and underhanded. I can't believe a company like Dow Jones operates in such a way. I received an email notification that my annual "promotional rate" of $8 a month was set to expire in 3 weeks. I called to renegotiate my rate because it was set to go up to $43 a month! When I logged in to look at my account I saw that they already charged me the new exorbitant amount for the Jan and Feb. I called and they refused to refund me. Crazy! I told them I only got the email notification yesterday. They said there are no refunds. Awful business practices! I tried to take the phone survey after my unsatisfactory call with customer service and the stupid survey call got disconnected. UGH!

My wife purchased two vouchers totalling $260C for me as a gift. Turns out they don't ship to Canada. I asked why do they sell the voucher here if they don"t ship here? Customer support was terrible and now I am the proud owner of two vouchers and a very upset wife. Terrible company

This is a company with no scruples. Under no circumstances should you do business with their subscription service. I signed up at $8 rate monthly. No notice of expiration until 2 months after it ran out and they raised the rate to $39. To cancel, you can only do so by phone and wait 25 minutes on hold. I was advised that the information is posted on the subscriber information and terms. I checked and there is no relevant and specific info there. I will never subscribe again.

Have not had consistent on time WSJ delivery since 1/7/2023 ( 7 weeks !). Average weekly delivery ranges from 0 to 1 or 2 news papers. Problem is apparently large scale across southern Sarasota and Charlotte counties. We have escalated this issue to Thom San Filippo, WSJ SVP Customer Service, but still no resolution. Contact info: (609) 520-5824. The voice of the customer is critically important; I would encourage you to let Thom/WSJ know first hand if you are having WSJ delivery/circulation issues.

This is a predatory company. Under no circumstances should you do business with their subscription service. I signed up at $4 rate monthly. Never received the paper that came with, and after one year they raised the rate 1000% to $40. This IS DISGUSTING. I called customer service and they will not refund the predatory $40. If it had been $6…I would have been a customer at least another year. By my math that is the same cost as stealing $40 from me in a price hike. It would also keep subscriber number up, important for advertising. What a scam. I’ll never think of this paper with respect again.

I have three homes and have been a long time subscriber to the Wall Street Journal. While it is understandable that there were delivery issues during the pandemic, the journal is totally incapable of maintaining an appropriate circulation department. They should either make management changes or quit claiming that they are a paper that is capable of home delivery. This is a problem of a recurring nature The journal cannot seem to fix.

Took out a special offer, but decided to cancel my subscription as too much trouble signing in. They advised they would not accept cancellations via email, only by phone. Gave me a US number to call. Advised I could not make international calls from my phone. Didn't matter to them, I still had to phone them!