William H.
Customer Service
I've had checking and money market accounts at WSFS bank for the past 9 or 10 years and my experience has been continuously outstanding. The products and fees are about the same as most banks, but what sets WSFS apart is the customer service. From normal checking to safe deposit access, drive through or lobby visits and phone inquiries their people have been professional, helpful and, most importantly to me, friendly. My most recent encounter occurred when I lost my debit card. Within 24 hours my lost card was blocked and I was issued a new card at my local branch (Ocean View, DE). The process was clearly explained and my embarrassment was quickly erased by yet another example of how customer service is not just a slogan -- it's obvious that it is instilled in the WSFS staff as a standard way of doing business. I have recommended WSFS to friends and businesses in the area and all have reported the same level of service that I have experienced. I would estimate that my recommendations have resulted in over $250,000 in new deposits for the bank, proving that good customer service pays off.