Faye M.
HERE WE GO AGAIN TELSTRA 😩
AGAIN ANOTHER 1.7 HOURS WAIT JUST TO TALK TO SOMEONE AT TELSTRA 😩😩😩😩😩 THE SAGA CONTINUES THEY HAVE BOOKED IN WRONG DATE FOR MY RESCHEDULED NO APPEARANCE OF THE SO CALLED NBN TECHNICIAN , WHO DIDN’T TURN UP ON REQUESTED DATE. NOW THEY STILL HAVE MY CURRENT ADDRESS AS OLD ADDRESS I FEEL AS THOUGH ONLY PERSON TO EVER MOVE FROM ONE HOUSE TO ANOTHER AND REQUEST A DISCONNECTION & RECONNECTION !!!! FEELS LIKE IM LOSING MY MIND 😩 THEN JUST TO ADD FUEL TO THE FIRE (BECAUSE BY THIS STAGE PRETTY FIRED UP ABOUT THE TELSTRA INADEQUACIES)😩😩 BOOKED NBN FOR WRONG DATE!!!!! WAS ON HOLD FOR ANOTHER 1 HOUR TO TRY TO RECTIFY PROBLEM, JUST TO BE DISCONNECTED AGAIN!!!!!!! SOOO DONE WITH THIS COMPANY NO COMPLAINTS RESOLUTION NO CUSTOMER SERVICE NO COMMUNICATION BETWEEN DEPARTMENTS, NO CONTACT OR EMAIL ADDRESSES FOR COMPLIANT FOLLOW UP LITERALLY CRICKETS !!!! EASIER GETTING THROUGH TO ALBANESE FFS!!!!! Faye Millson UNSATISFIED CUSTOMER




