Eric G.
Item non-functional right out of the box
Changed my review rather quickly from 5 stars to 1 star. I opened up the box, the baseball bracelet looked fantastic right out of the box! I was excited to give it to my 7 year old son. He loved it, then he tried to put it on. The snaps WOULD NOT snap. Both snaps non-functional right out of the box. My son was upset because he really wanted to wear it. However, new out of the box it was unwearable. If I am offered a working replacement of my order (or a refund) I will happily change my review back to 5 stars.
Response from WrapsifyMar 27, 2024
We're absolutely thrilled to hear that you enjoyed the personalized item! Your satisfaction is our top priority, and we're grateful for the opportunity to bring joy to you. If there's anything more we can do for you or if you have any questions, please feel free to reach out to us. We're here to assist you in any way we can!