WP BuffsReviews of wpbuffs.com

Our wordpress site has been heavily customized with dozens of plugins, including lots of custom content types, a learning management system, user community plugin, and more. It was a mess, extremely slow, and routinely crashing. First we tried working with a freelance Wordpress administrator, that was a disaster too, and very expensive. Then we found WP Buffs. Within a couple of days they had the site stabilized and running well. After a few months, the site runs like clockwork and they are extremely accommodating to our requests. I would recommend WP Buffs to ANYONE who operates a Wordpress site. Focus on your content, and your business, let WP Buffs handle the rest. You'll sleep better, I promise. I'm not receiving any compensation for this review. It's just so rare to find a tech company these days that does exactly what they promise.

Really not happy with their service. I'm sure they have experts working there, but it feels like all of the plugin updating is done without professional care - with HUGE consequences for sites when it doesn't work. They recently updated plugins on our site (the day before they send out the monthly report) which clearly hadn't been tested on a staging environment. There were several issues with the site afterwards. Customers started complaining. We notified WP Buffs - the only way to contact is via email as they removed the livechat feature quite a while ago. So then you basically have to wait a few hours (2 hours in this case) for them to email back. They said "Hey, we're looking into it for you now", I come back a few hours after to find a mountain of customer complaints about a database error, I check the site and see it's down with a "There has been a critical error on this website." message. I emailed back to ask what's going on and they said "we were trying out a previous backup to see if the issue will be fixed" - trying it out on the live website instead of a staging environment. To fix a range of mild issues they do something that causes critical errors. They didn't even put the site in a maintenance mode while doing this. So some people could access and place orders, others couldn't. It's a mess. Now orders and customer progress seem to have been lost with all the backups happening. It's still ongoing now. We'll need to see what gets done. I'm hoping to them to fix everything and restore all the lost progress ASAP, but we'll have to wait and see. At the moment i'm absolutely fuming. It just really isn't the kind of professional care that you want for your site before they make updates. I'll update this review with the outcome later. ----------------- Update: They've managed to fix it, just a couple of orders lost and need manually re-adding, and around 50 customer complaints that we'll need to try to resolve. Still really angry that updates had been made to the live site without testing on a staging site, that a test solution was done on the live site without testing (causing further problems), and that maintenance mode wasn't used during all of this. We literally pay for this service to avoid these situations, to have professionals to carefully and expertly test plugin updates before implementing them.

Very responsive. Great to work with.

WPBuffs are BY FAR the BEST website professionals to help ANY online website. They are lightning fast, they come up with alternative ideas or do exactly as the client wants and make sure we are taken care of. I definitely would recommend them to anyone who needs support and to be able to rest at night knowing they overlook your website for you. I've been with them for 6 months so far and I can't run my business without them!

I had persistent problems with my website and the Buffs were terrific, fast, expert, and kind—very patient with my ignorance and my periodic panic. And now it’s all working again, and better. Crisp. Fast. Clean.

Always efficient, fast and reliable. Never have to go back to them to fix or correct something. Highly recommend their services.

Great Service! WP Buffs is not only reliable but our interactions are always professional and better yet they keep our site 100% up to date in terms of service and maintenance. Recommended!

WP Buffs has been a great addition to my business. They help me manage multiple websites and are very reliable in their work. I highly recommend their services for anyone who needs to free up time to focus on other areas of their business, while partnering with a reliable team!