WP BuffsWP Buffs offers 24/7 WordPress website management and support services that power digital growth. That means WordPress maintenance services for serious website owners and white-label WordPress website management for WordPress agencies and freelancers. Boom!
WP Buffs (wpbuffs.com) has 73 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Internet & Software · Washington, District of Columbia
Excellent
Internet & Software · Washington, District of Columbia
Excellent
Internet & Software · Washington, District of Columbia
Excellent
Internet & Software · Washington, District of Columbia
Great
73 approved reviews, newest moderated first
Colleen Q.
Have been using WP Buffs for 2 years now and continue to be impressed with their service. Responsive and efficient with updates, friendly and easy to work with!
Response from WP BuffsNov 4, 2024
Thank you so much for your review, Colleen! We appreciate your kind words. Here's to many more years of happy WordPress support :)
Steve B.
I have been a customer of WP Buffs for several years. Their service quality is second to none. WP Buffs has always been extremely conscientious with their work, showing great diligence consistently, no matter how large the task that I have asked them to complete. WP Buffs has my support and gratitude. Steve Blackwell, COO Stoic Matchmaker, LLC
Response from WP BuffsSep 11, 2024
Hi Steve, thank you for your feedback! It's great to read that you feel you can rely on the team for WordPress support; that's exactly what we're here for. We hope to work with you for many more years to come. Onwards and upwards!
Jayna C.
They perform all required updates from plug-ins to new WordPress versions. They back-up the website daily, plus they monitor and maintain the security and firewall. Our uptime is 100% to date. I recommend the Perform package which includes tablet and mobile optimization, image and media optimization and speed optimization.
Response from WP BuffsApr 10, 2024
Hi Jayna! Great to hear you're getting the most out of your care plan. Thanks so much for leaving us a review, we've got your back!
Virginia Q.
WP Buffs always has my back!! They quickly and efficiently help me with any of my concerns!!
Response from WP BuffsMar 20, 2024
Thanks so much for your review! We're happy to help 😊
Superior Supplement M.
The WP Buffs team is amazing! They provide excellent service, are very prompt, and very helpful. 10/10 recommend!
Response from WP BuffsSep 20, 2023
Thanks so much for your feedback, team!
Ljubcho G.
Since working with WPBuffs, I've been consistently impressed by their unwavering commitment to support. Communication with them is a breeze, and their responsiveness is unparalleled. When it feels like all the nuts and bolts have gone missing, the WPBuffs team doesn't hesitate to roll up their sleeves and dive into the problem. Their proactive approach and dedication to fixing issues have been a lifesaver for me on multiple occasions. Highly recommended for anyone seeking reliable WordPress support!
Response from WP BuffsSep 6, 2023
Hi Ljubcho! We're so glad to see that you're enjoying working with us and getting the most out of your care plan. Thank you for leaving us your feedback - we've got your back!
Allen M.
Have had a great experience so far!
Response from WP BuffsSep 1, 2023
Great to hear, Allen!
Rita R.
You definitely get what you pay for with WP Buffs. That being said, it's not enough. I would prefer to pay more for better service instead of getting the cheapest WP support available. I agree with another reviewer that they don't prioritize the tickets properly. Also, they work sequentially and won't go on to the next ticket until the last ticket is finished, so if you have a tricky one, you have to close it out so they will go on to the next easy or urgent one, then reopen the old one. We had a ticket that was being worked on for a very long time, over a month, partly due to me responding slowly, partly due to them apparently stopping for other tickets that were sent in. The response time is generally much slower than stated, unless you consider the auto-reply within a 24-hr response window. I have had to wait days for proper acknowledgement on some tickets. Also, the tickets get assigned to new engineers as shifts change which is not always optimal. I will be exchanging emails with one engineer over the course of a few hours, and then another engineer on the next shift picks up the ticket and they may not have the full understanding. The email-only communication is antiquated. It can take 2-3 days of back and forth emails to clarify an issue. Once a support engineer starts working on a ticket, I would like real-time communication to expedite the process. Slack would be best, or a Slack-like interface. Chat would be an improvement too.
Response from WP BuffsAug 31, 2023
Hi Rita, thanks for your feedback. it is correct that we work on one ticket at a time, with turn-around times of 24 - 48 hours per ticket. It's not advisable to be working on multiple issues at a time on a website as things can get complicated rather quickly. It looks like our Client Success Team had that conversation with you to make sure we were all on the same page. If you've had to wait a few days for a response on a ticket, it's likely that our team was already working on an issue for you and that ticket would be handled next. Overall, it looks like working with us has been a success. However, we are taking on board your feedback and we'll always aim to improve our workflow and systems based on feedback provided by valued clients - we really appreciate you taking the time to share your experience and we hope for a continued successful partnership.