WoWEbony was created in an effort to take on a different approach when offering premium hair enhancement options for women of color. We utilize handcrafted materials of various hues that will be complementary to various shades of skin. The “WoW” in WoWEbony conveys the excitement we feel when we think of the incomparable beauty of women of color. We celebrate the allure and unshakable confidence they display so effortlessly. Women are happiest when they feel the most beautiful and our products are accessories in creating that overall stunning look.
WowEbony (wowebony.com) has 37 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
wowebony.com
Website
wowebony.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 41% of reviews.
Latest
Most recent review: February 2024.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I had been ordering wigs from wowebony for the past 6 years about 2 years ago I order the same wig I always do yaki straight wig with bangs. They sent me the wig with no bangs then when I wrote them they said just find a stylist who can cut the bang like it’s no big deal, they did that twice after that this now my fourth time actually receiving the wrong wig once again them telling me go find a stylist to fix it I just had brain surgery in august 4th all my hair was cut off I ordered my wig the end of august it came first week of September the wig was once again not the same wig I reached out to them they did not care told me find a stylist I was not having it I returned the wig I had to pay for the shipping took them over a week to received it my last contact with them was September 21st they told me they received the wig but if I do not like the new one they send they will not accept a return and I won’t get my money back first of all I never said I dislike the wig it wasn’t what I order they messed up and wanna blame me it is October 4th and I haven’t heard nothing from them no tracking information nothing this is the worst horrible service poor quality they basically took my money and wig I have nothing! What legal way can I go about this i wanted my wig more then anything but if you not gonna send me my wig I order give me my money back.
SJ
Shaneka J.
I bought this hair I had to wait like 2…
I bought this hair I had to wait like 2 weeks for it I just got the hair my unit was $190 and it looks nothing like what's on the picture and the girl advertising it in the commercial this hair is clearly synthetic cheap and it's tangling and sheding. as soon as I put the wig on my head I put setting lotion on the hair to try to lay it down and it's just sitting up. This this site is a fraud don't spend your money with them
NH
Neil H.
Was a affiliate for WoWEbony
Was a affiliate for WoWEbony. Do not affiliate your domains with them. They do not pay. They run off with the money while you have there ads running. Im sorry you had a bad experience from this company. Some of this is my blame for referring you to this company. They do bad business. Kinglalibelamarket
So now I get this reply. Analytics just came in with 88% . Was at 73. With 210 clicks in 180 days. Showing you n Pinterest with 77.6k views. Went up from $3,600 to the 4s. I think you need to look again before you calle a lier. You unplugged while the add were running. So what does that make you? Just got the screenshot of the checkouts. If only they had a way to share screenshot. Sharpen your research.
Thank you for telling me what Shareasale said. What I tell you. You didn't listen. How can you track a no sale if you don't have the order id? Look I'm not doing no more talking. Numbers don't lie. People do. Especially with there's money involved. With your track record. It's not hard to believe.
Response from WowEbonyNov 15, 2022
Hey, if you want to help others, then you should be honest on everything, okay? There is no transcation from you, and you want us to pay your commission? I have showed you all screenshots of the data on ShareASale, there is only 47 clicks in total, no any transcations at all. We have paid other affilates more than 50K dollars as commision in the past 4 years, why we refuse to pay you? If I can attatch screenshots here, I would attached them all to let people read and tell who is lying. We only pay via ShareASale, we never run any affiliate on Pinterest, and we never met any problem with other affliate in the past 4 years, check out what ShareASale suggested us to do about what you said! For any difference, please contact ShareASale. Thanks!
Hello,
Thank you for contacting ShareASale!
I'd recommend removing this affiliate from your program if they are causing issues. I can see they have submitted help tickets to our Client Success team who has provided instructions on how this affiliate can fill out our non-tracked order form for any transactions they believe were not properly tracked. They should proceed with this form or respond to our team for further assistance.
While it's not common, there are some instances in which ShareASale is unable to properly track a transaction. For instance, if the end-user has a firewall or uses a private browser we may be unable to track due to privacy settings on their end. Keep in mind, this would typically only happen for a single transaction and not for all of an affiliate's generated transactions. As sales are tracking regularly for your program there is no cause for a tracking issue within your program.
You can update an Affiliate's status in your program by following these steps:
1. Go to your Affiliate List
2. Search for the specific Affiliate (you can search for an Affiliate by Name or ID using the search bar at the top of the page)
3. Click their current 'Approved' status and select either 'Declined' or 'Remove' from the provided drop-down menu
It's important to note that if you decline an existing Affiliate from your program, the Affiliate will still have a status in your program, of Declined. So while their links will stop working, transactions could still track to them from clicks that occurred while they were approved for the duration of the tracking gap.
If you remove an Affiliate from your program altogether, the link between the Affiliate and your program is completely gone. As such, no sales will to track to the Affiliate going forward. Therefore, I'd recommend updating their status to 'Remove' if you don't want any more sales to track to this Affiliate.
Please let me know if you have any questions.
Andrew B.
Merchant Development Executive
ShareASale, a part of Awin
QW
Qwaye
Disappointed
Disappointed. My wig looks nothing like the picture online. I ordered a sharp pixie cut and got a grandma wig. Saddening.
DM
Deidra M.
This company is very hard to work with
This company is very hard to work with! Trying to get a refund for a wig that looks nothing like the photo. The shipping charge of 30 dollars to return the wig to them is ridiculous they subtract out your refund total! I will never order from them again horrible company
Response from WowEbonyJul 1, 2022
dear sister , we are so sorry about this questions .
Look we really hope to save money for our customers .But there's always something unavoidable that happens.
could yu please kindly understand , we paid DHL $30 to ship the wig to you and it is not refundable. this payment is for DHL not us .
We will strive to improve the quality of customer service and make you satisfied.
FG
Free G.
Keep your money and dignity
What I notice is one, the term Ebony in there title, the implication being black women are their customer base, then I notice the rudeness and disrespect when our sistahs make legitimate complaints. Spend your money with black wig suppliers and don't be disrespected by those who will take your money and your dignity without concern that black women will walk away from their product. They should not address us as "Dear" or call us "scammers", they would not do this if speaking to fellow Chinese, where respect is expected to do business. If they speak this way publicly to us, what WORD are they calling us privately?
Response from WowEbonyJun 30, 2022
Hi, Free Girl, thank you for the comment, but feel confused by it. May we know your order # and what problem you met? If you just want to express your point of view about our brand name, then what and why it bothers you? And to your curiousty, we call our customers dear both publicly and privately!
CU
customer
Wish i didnt Have to put a star on here…
Wish i didnt Have to put a star on here but oh well this company is a fraud do not buy from them bought a wig that is nothing like the picture contacted PayPal to get my money back was told to return the item however , it cost almost the price of the wig to return it so now I’m stuck with this plastic ass wig smh never again i will Stick with luvme hair customer service better and quality better waste of money smh
Update : it’s not about sending it back it’s about paying almost the price of the wig to send it back that’s the problem I’m not paying $89 for a wig then paying $76 to send it back that’s dumb it’s ok u live and learn like i said Don’t order from this company it’s a scam and bs
Response from WowEbonyJun 20, 2022
Hi friend , I feel so sorry that you dislike this wig .But We must declare that our product is 100% Human Hair made . we could supply QC certifications . also welcome to test by your country QC offincal department . We kindly understand different customer have different expectations on the wig . So we supply return and refund . As company policy keep wig original packag , make sure not used , we will refund .it's very fair for both us . I hope you can understand .
Hi friend , Hi everyone , Our warehouse location is in US , we think this is most cheap shipping fee from US to US . If you still think it's expensive , I suggest you choice your wigs from your local store, boutique .By the way ,Gas is also expensive now, so choose a store that is closer.
I never know that shipping from US TO US need $76. USPS is so expensive ? really ? who is scam ?
SW
Stay W.
I wish I didn't have to give a star
UPDATE...MY MONEY WAS Returned TO ME AND I HAVE THE WIG THANKS PAYPAL... I wish I didn't have to give a star. Bought wig on 1/30 had to wait for their new years to get it and that was 2/16. Did cut the lace off until after it air dried so I actually started wearing this wig on 2/18. I work from home and I sit all day . This wig tangles and matts up . Max and Rita only offered me $20 for a wig I paid 197$ for Andi only had one day of wearing the wig with a slight tangle in the nap area and a smell. The next day I combed the wig and wore while at work and within minutes I had to take it off. I reached out to the company and they are trash only thing they kept repeating is their policy and stating that they can't resell a wig that the lace been cut, I was like why would you resell a returned damage wig? I asked why do you guys take off all the negative comments on this wig to make it appear like this wig got 167 100% review with no issues. They are frauds I bought many wigs from them. International crime to bad I can't post pictures
Response from WowEbonyMar 19, 2022
The product is delivered in accordance with the quality inspection requirements.every wig passed 5 quality inspections before shipping. We never sell products without quality inspection
because you cut the lace, and we can't sale prducts with problems.
Even if we refund you all the payment, we will not accept the wig with the lace cut.
So before you confirm the quality of the wig is good , don't cut the lace, and keep the wig intact. then you can return or exchange it.
Hope you can undertsand.
The hair may be tangled and knotted due to the use and nursing methods. However, if there is any problem, you can enjoy the service of repairing products.
This condition can be solved with a good care of the wig: Use a wide-toothed comb to gently remove tangles from the roots to the ends before rinsing. Leave the conditioner on your hair for at least 20 minutes before rinsing, then blow dry or dry naturally.
Then the wig will change to smooth and soft.
You can try to do that .
If you have any questions you can email us.
We will do our best to help you.
This is our email address: [email protected]
Thank you!
