WorthPoint - A community dedicated to antiques, collectibles, memorabilia, and the valuation of rare items. Research and get appraisals for your antiques, collectibles, memorabilia, art, and more. What’s it Worth?
Worthpoint (worthpoint.com) has 409 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
worthpoint.com
Website
worthpoint.com
Category
Professional Organizations
Location
Atlanta, Georgia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 66% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
New app update is awful. Can’t even scroll down to see your searched item without it saying “something went wrong please try again”. Ridiculous update. Don’t pay for the app. I’m canceling.
Response from WorthpointJan 27, 2023
Hello,
Thanks for leaving us a review. We understand your frustration and do want to let you know that the issues our users were experiencing should be resolved. We are advising all our users to uninstall and reinstall to ensure all problems are gone. If you are still having issues, please contact us at [email protected].
Thank you.
MS
Michele S.
The app just came out with an update
The app just came out with an update, now, when reviewing search results, I can’t get past the first screen without an error message. I tried deleting the app from my iPhone and re-installing it with NO JOY. This is really awful and I want to cancel my subscription. I checked on Facebook and lots of folks having the same issue. You’d think it would be tested before being released!!
Response from WorthpointJan 27, 2023
Hello Michele,
Thanks for leaving us a review. We understand your frustration and have relayed your feedback to our team. We do want to let you know that the issues our users were experiencing should be resolved. We are advising all our users to uninstall and reinstall to ensure all problems are gone. If you are still having issues, please contact us at [email protected].
Thank you.
WorthPoint Team
[email protected]
RB
Rick B.
⚠️ Issues with Worthpoint's "Free Trial"
Worthpoint's "Free Trial" isn't what you might expect.
There are 2 problems:
1. The terms of the Free Trial ;
2. How to Cancel your subscription.
The Terms of the Free Trial state that you are charged after 7 days or after you look up what price 7 different items sold at. THIS PROBABLY ISN'T WHAT YOU EXPECT. Let me explain...
1. My reason for using Worthpoint was that I wanted to know how much my near mint condition 1960s tin plated toy robot to was worth. I signed up for the Free Trial, typed in a description of what I was searching for, and expected to see similar results to an eBay search. And that's exactly what Worthpoint gave me, but with ⬛️⬛️⬛️ displayed in the price sections. The items weren't listed in date order or highest Worth first. They probably do give you tools to help you refine what's displayed (I didn't look)? It was then I realised it's not 7 free Worthpoint "searches", but 7 free reveals of what's under the ⬛️⬛️⬛️ prices. Having signed up I was expecting to see ALL the prices displayed. Instead, I got lots of ⬛️⬛️⬛️s.
I did get the information I needed, but felt they might be trying to trick me into revealing more prices than my 7 sale price lookups allowed. At which point I decided Worthpoint wasn't for me.
2. I now needed to Cancel/End the Free Trial and CANCEL my recurring subscription payments. THIS IS WHERE I SEE MANY BAD REVIEWS ON TRUSTPILOT.
I Googled "Cancel Worthpoint Free Trial" which took me to the FAQs page on the Worthpoint website. Unfortunately, Worthpoint's clear and straightforward instructions on how to end your subscription are completely wrong. They say to sign in, then follow the menu options to your My Account > Subscription > Cancel. But these options are not available in the menu structure of Worthpoint's website! In short, they've made it impossible to end the Free Trial or ever cancel your recurring subscription payments. LOTS OF OTHERS RAISE THE SAME POINT HERE on Trustpilot!
Fortunately, I subscribed using PayPal, so a quick telephone call to PayPal's customer services got my subscription cancelled and any attempt to claim further payments are blocked. This is why I always use PayPal wherever possible.
Worthpoint may be of use to you, just be aware that there are issues and pitfalls. Also, Worthpoint needs to make it possible to CANCEL a Trial or Subscription else risk getting themselves a bad reputation.
********
UPDATE
I'll give Worthpoint their due. Their customer services got back to me without delay and have officially ended my subscription. That's good.
Meanwhile, however, they've contacted Trustpilot and it appears they are trying to have my review taken down. That should tell you a lot about Worthpoint. They didn't respond directly to my fair, balanced and truthful report. They want my personal details. They aren't getting them. If they change their website so it's actually possible to close your account, and send a reply on here. They will have resolved the problem and I can amend my review. Otherwise, I don't take kindly to people who go behind my back. Trustpilot should tell them to answer my concerns on here.
*******
Update. Thank you for the clarification. That is very clear, and is what was needed in the first instance. Hopefully, you'll also be fixing your software so that your How to CANCEL instructions actually work. Once you've done that, I'll be happy to amend this review.
Response from WorthpointDec 14, 2022
Hello Rick Bear,
Thank you for your review. Your feedback is valuable, and we appreciate the opportunity to assist you.
WorthPoint’s free trial is 7 lookups, or 7 days, whichever comes first. When a user is in the free trial, the prices are visible when the user clicks on the listing to view. Clicking on the listing and viewing the price counts as one lookup. Once a subscription is activated and the trial is completed, a user can view unlimited prices, and will not require individual clicks.
When using WorthPoint’s Price Guide, you can use sorting to help drill down results by telling the database to sort by “Best Match”, or “Sold Date”, for example. You can filter data sources as well. We have a fantastic library of tutorials on our WorthPoint YouTube channel as well.
When canceling your subscription on the website, select your account> select my account>select your subscription (to your left)> select cancel subscription > then confirm cancel subscription. If you have any issues with canceling your subscription,you can always give us a call at 877-481-5750, or email us at [email protected].
Customer care is crucial to WorthPoint. We reached out via TrustPilot so that we could ensure that your subscription was canceled, and if any additional assistance was needed, as we were not able to recover an account with the name provided.
We are always here to help, and we invite you to contact us if you have any additional questions.
Thanks,
WorhtPoint Team
[email protected]
877-481-5750
LK
Lisa K.
Not Worth It (No pun intended)
I subscribed to Worthpoint not only to research background on various items but also to fine-tune price points. For 20 bucks a month, you don't get the price of the item. You have to move to the sales platform on which something is listed and hope you can find the item. I subscribed in order to date/price search various pieces belonging to my mother as part of settling her estate with the goal of likely selling some of them.
I tried to cancel my subscription, which I signed up for via the mobile app on my phone. When I attempted to do this, it came up with the message that I had to log in using the same device in order to cancel. I WAS ON THE SAME DEVICE. As mentioned, I'm still in the midst of settling my mother's estate and don't have time for such nonsense. Today, I see a Paypal charge having gone through today 11/29/2022. Recalling that I have to use the same device as the one used to sign up in the first place, I purposely logged on using my laptop, a completely new device. Guess what? I was able to cancel the subscription that was renewed today. Yay, I paid for another month and won't be going anywhere near Worthpoint. The few items I searched were difficult to find and, once located, usually showed them listed on eBay. So, I simply started doing research on eBay with a lot more success and it's FREE. Very disappointing.
Response from WorthpointDec 14, 2022
Hello Lisa,
Thank you for your review. We appreciate your feedback and we would love to help improve your experience.
We found the selected subscription associated with your account provided service to our M.A.P.S. (Marks, Autographs, Patterns, and Symbols) and Library features. That subscription provides strictly research, while the Price Guide Premium package provides you with the sales price data you were looking for. We are sure that was not your intention, and have provided a refund.
It also sounds like the subscription was created via the web on your mobile device, and not on the app, which caused the cancellation on the same device message. We understand that’s definitely an inconvenience, and we are always here to help via email at [email protected], or phone at 877-481-5750. Our customer experience is a significant part of WorthPoint, and we want to ensure that our users can cancel with ease. We have sent your experience to our technical teams for feedback and improvements. If you would like to give us another shot, or have any questions, we’re always here to assist.
Thanks,
WorhtPoint Team
[email protected]
IS
Iain S.
I have been paying far to for no…
I have been paying far to for no service what so ever I tried to log into my account everytime I HD to use a new password ipto and including 4 times.
I do want you o cancel my subscription right here and now
Response from WorthpointNov 18, 2022
Hello Iain,
We thank you for your review, and understand your frustration. We hope we can help clear some things up for you. We found a subscription associated with your provided name under the email address [email protected]. A free trial started on 8/6/22, which is 7 look ups or 7 days, whichever comes first. The subscription was activated on 8/13/22 after the trial was complete. The monthly subscription continued until our team canceled and provided a courtesy refund on 11/17/22.
Customer service is a priority for us, so please know we are always happy to help with any issues you may experience with password resets, logins, searches, or anything. You can contact us by email at [email protected], or phone 877.481.5750.
Thanks,
WorthPoint Team
[email protected]
(877) 481-5750
GS
GINNET S.
This company is a scam
This company is a scam. The app doesn't do anything and don't sign up and pay for subscription that they will charge every month 25.43. I canceled subscription 15 min after buying and they wouldn't refund the money.
Response from WorthpointNov 18, 2022
Hi Ginnet,
We thank you for your review and we’d love to help make things right. It sounds like a subscription was created via the app, however we can’t be too sure. Please give us a call or email so we can investigate and help. We can be reached at 877-481-5750, or email at [email protected]. We look forward to hearing from you.
WorthPoint Team
[email protected]
(877) 481-5750
KC
Kathryn C.
Definitely don’t waste your money on…
Definitely don’t waste your money on this site, paid £25 per month and you can find more up to date info through Google.
Terrible customer service and they blame everything on the Apple app.
AVOID and save your money,
Response from WorthpointNov 15, 2022
Hello Kathryn,
We thank you for your review, and understand your frustration. We are happy to help.
Via our records we received an initial email request for assistance on 10/23/22. The email address associated with the account, [email protected] is currently connected to a mobile app subscription. We found that although billing connected via your mobile accounting, the application did not fully connect the subscription settings. This can happen occasionally with subscriptions, however apple is great help with getting users straightened out with their billing and subscription cancellations. We provided a link to help get started as well. We know it can be an inconvenience, and we apologize that we cannot execute mobile app cancellations or refunds on our end, however we are confident that apple will take great care of you.
Again we apologize for the confusion and inconvenience. Please feel free to contact us with any questions, or if you need any links to help get started.
WorthPoint Team
[email protected]
(877) 481-5750
TT
Tammy T.
Being charged for free trial
I signed up for the free trial, of 7 days or 7 look ups. I looked up 1 item and cancelled my trial the following day. They started trying to charge me the full month that day. I have emailed multiple times with not 1 response. Daily they try to charge me.
Response from WorthpointNov 11, 2022
Hello Tammy,
We’re glad you took some time to leave us a review, and we’re happy to help clear things up for you. We found in our records that a subscription was created on 10/17/22, and the free trial, which is 7 lookups, or 7 days, was utilized.
All users have an option to activate their subscription before the trial is complete. We see an activation was made on 10/17/22. Once the activation is requested, the billing begins and a charge attempt is made. We found that the charge was not successful and the billing attempts were made daily. The account was canceled on 10/18/22, and the attempts at drafting continue until the charge is complete. Our team adjusted the account on 10/28/22 to stop the attempts.
We know that is concerning to see and we apologize for the confusion. We are always here to assist you via phone at 877-481-5750, or email at [email protected], if you have any additional questions.
Thanks,
WorthPoint Customer Team
[email protected]
