Deb R.
Very poor customer service---5 attempts to cancel a 7 day free trial have all been ignored and we are out of options.
My sister and I signed up for the free trial. After only looking up a couple of items we got locked out of her account. We reached out to ask for help and no one got back to us. We then decided that our trial was running out and we needed to simply cancel it for now. I have spent way too much time on hold on the phone,, then writing to the email address suggested on the phone call to use if you need to talk to someone ASAP, then leaving a phone message, and finally opening 2 cases----all in the span of 1 week. I have asked them to cancel the free trial membership and to notify us so we know it was done, which is what responsible people want to know. That should be a simple process for any company that knowingly offers 7 day free trials. My sister is a nervous wreck that that they have her credit card number and won't respond to us. I am terribly disappointed in this company that I thought could be helpful to us, and also very frustrated. I don't know what else to do right now, but I have been documenting everything and will take legal action if they try to charge her card. The sad thing is all someone needed to do was cancel the membership and notify us that it was done. I thought Worthpoint was a legitimate business but now worry we have been scammed, as no reputable business has such poor customer service and ignores 5 attempts by a customer to cancel a 7 day trial in a timely way. Our free trial ended yesterday. **Edited to add that the day after this review posted as well as the opening of another case, my sister did receive notification from Worthpoint that her account had been cancelled and they were sorry to see her go. So the issue has been taken care of, which is a relief. We are still terribly frustrated by the entire experience and disappointed with the overall poor communication we received from Worthpoint.
Response from WorthpointOct 2, 2023
Hello Deb, Thank you for your review. We’re sorry you didn’t have a better experience with us, but glad to hear our team took care of you. We weren’t able to find your account when we reached out via TrustPilot for your information, but happy to know that you were assisted. Please feel free to contact us if you need additional assistance either via email at [email protected] or via phone at 877.481.5750. We’re ready to help. Thanks WorthPoint Team