Ripped off by W.
Charged $270 for two lookups
I looked up something in February 2025. I called to cancel and spoke with someone and they said I was cancelled. However that did not process and they continued to charge my account $28.99 every month for 9 months. I just caught this on my statement and called to cancel again and get a refund for the 9 months that I did not use their services and the person said there was no call to cancel and no email, note they are on Eastern standard time and don’t answer the phone past their business hours. The person said they would give me one month refund, and after I asked again stating I hadn’t used the service for 9 months ahead said maybe they could go back two months and I asked to verify that they were ok with charging me 7 months worth of payments after I had canceled and they didn’t make record of it and cancel me like they should have and ahead responded yes and even though I told her this would be included my review of their company, she did not care at all. They WOULD RATHER STEAL YOUR MONEY LIKE A THIEF IN THE NIGHT THAN HAVE AN UPSTANDING COMPANY REPUTATION. The services def weren’t worth 2 lookups for $270 of my money. What a scam.
Response from WorthpointOct 28, 2025
Hi there, Thank you for taking the time to share your review, even though it details a very frustrating experience. We are truly sorry to hear you are feeling this way. We understand how upsetting it is to see charges on your statement when you believed your account was canceled, and we certainly apologize that your follow-up call did not lead to a more satisfactory resolution. We’ve taken a deep dive into our records using the information from our call on 10/22/25 to get a clear picture of your interactions with us. We see that you have enjoyed our service in the past, and we were happy to help with your previous cancellation and refund requests: Account 1 ([email protected]): Created 5/1/21, canceled and fully refunded 6/21/21. Account 2 ([email protected]): Created 4/26/20, canceled and fully refunded on 12/29/20. We're glad we could assist with those previous requests and get those resolved for you promptly. For the most recent account (associated with [email protected] and the same mailing address as the accounts associated with the previous accounts) It was created on 2/22/25. Our records show the subscription was activated on 3/1/25 as it was not canceled during the 7-day or 7-lookup free trial period. The system does not show any record (call log or email) of a cancellation request prior to the call you placed on 10/22/25, which is when the cancellation was officially processed. While we are firm on our cancellation policy, we were still happy to help with a partial refund on that call, and the agent was able to provide a three-month refund for your trouble on 10/22/25. Our free trial is intended for first-time users to explore our service and is limited to 7 days or 7 lookups, whichever comes first. We've noticed that your activity suggests you may be attempting to use the trial for multiple instances. We hope this clarifies the situation based on our available records. We truly value our customers and want to make sure the information is clear and accurate. The WorthPoint Team [email protected]