WorthpointReviews of worthpoint.com

Response from WorthpointOct 22, 2020

Dear Cheri, Thank you for your feedback. Your business is genuinely appreciated, and we understand your frustration. We do apologize for any inconvenience we have caused you regarding your PayPal account. We see that you registered and started your free trial on 09/03/20 and cancelled on 09/05/20. Our free trial is 7 lookups or 7 days, whichever comes first. While we see that you did not exceed your 7 lookups, you activated the subscription, which caused the charge attempt. We understand that it can be confusing, so we have adjusted the balance via our billing systems to stop all forms of payments. We thank you for your input in helping our company to improve. We would love to assist in the future, if you are interested. Kind Regards, WorthPoint Customer Care [email protected] 877-481-5750

Response from WorthpointOct 22, 2020

Dear Susan Mullins, We apologize for any confusion or inconvenience that you may have experienced while using WorthPoint. We certainly understand your frustration and want you to know that we appreciate your feedback. While WorthPoint provides pricing and research at a subscription price, we also operate with over 350 data partners to help build our database. This empowers our users to make informed decisions about either selling or purchasing items. If you are a seller and would like for your listings to be removed from WorthPoint, we’re more than happy to do so. Keep in mind if you do sell via our data partners, there will be a chance that it will appear on WorthPoint. But as always, we are here to assist you. We appreciate your perspective and we are open and willing to discuss any concerns that you have. Please feel free to contact us with any questions. Kind Regards, WorthPoint Customer Care [email protected] 877-481-5750

Response from WorthpointAug 11, 2020

Hello Mr. Rob, Thank you for contacting WorthPoint. We apologize for any confusion that took place while trying to register for our free trial offer. Like most subscription-based companies, WorthPoint requires payment information by credit card, debit card, or PayPal during the registration process. However, the method of payment is not charged upfront. If a customer cancels their account before the end of the free trial of 7 price lookups within 7 days (whichever comes first) period without going beyond the parameters of the trial offer, no charges are incurred. WorthPoint emails all customers a “Welcome To WorthPoint” email outlining the parameters of the free trial of 7 price lookups within 7 days, cancellation options, contact information, cost and date of the subscription fee charge. Our website also displays the outlines of the free trial and services provided in the terms and conditions that are selected each time throughout the registration process of creating an account. WorthPoint works continuously to improve on communication to our customers. We appreciate your time in providing this valuable feedback. If you have any further questions or concerns, please do not hesitate to contact us. Kind Regards, WorthPoint Customer Care [email protected] 877-481-5750

Response from WorthpointAug 11, 2020

Hi Vance, Thank you for contacting WorthPoint. We apologize for any confusion during the registration process of our website. When a customer creates an account and partially registers, but later tries to complete the registration, it will display the “Pay Now” button. By selecting the “Pay Now” button, it does not mean that you are being charged a full subscription right away, the system applies a $1 authorization hold on the account and moves the customer forward to finalize their registration to utilize their free trial. Once a customer completes the free trial offer without exceeding the limitations of the 7 price lookups within 7 days (whichever comes first) and cancels the account, the $1 authorization hold will be applied back to the customer’s account. The only customers that are charged a full subscription (monthly or annual) immediately are returning customers that have already used their free trial offer in the past. We are actively working to change the wording in that section of the system to prevent any confusion with future first-time customers. We want to thank you for taking the time to provide us with your valuable feedback. Kind Regards, WorthPoint Customer Care [email protected] 877-481-5750

Response from WorthpointJun 16, 2020

Hi Mr. Twombly. We do not sell items on WorthPoint.com, we offer historical information and sold-for prices for antiques and collectibles through a subscription-based model. Depending on what search tool you’re using, you should be able to adjust your settings for the content they filter to you.

Response from WorthpointAug 11, 2020

Hello Billie. Coconut, We apologize for any confusion. After review of our records, we see that there are no accounts registered with a WorthPoint account under the name “Billie De Coconut”. WorthPoint is a digital research tool designed to help its customers discover the value and origin history of their antiques and collectibles with historical data from our partnered auction houses. Auction houses only keep sales information for each item it sells for up to 90 days before getting rid of it. Google only provides information of items that are currently for sale on websites or items that have been posted on various blogs, etc., but doesn’t keep historical data from various auction houses up to 15 yrs,unlike WorthPoint. WorthPoint has partnerships with some of the world’s biggest auction houses like eBay and Cowan Auctions to provide sales information directly into WorthPoint’s databases copyrighted by the seller and auction house. WorthPoint does not sell any customer information to any outside source. One of our primary commitments to our customers, that we value dearly, is their privacy. Per terms and conditions, we advise all customers that their information is safe and secured within our database. If a user is on a Smart device and looks up an item in a search engine outside of WorthPoint, that device will start loading advertisements or sales ads pertaining to the information from the user’s last search. We thank you for your feedback and we are committed to provide our customers the best experience within our products and service. If there are any questions or concerns, please contact us at 877-481-5750.

Response from WorthpointAug 11, 2020

Hello Deb Jack Zimmerman, We apologize for any confusion. WorthPoint buys sales records from various auction houses and sites and compiles them into a price guide to help users determine the value of antiques and collectibles. Auction houses keep information about sold items up to a maximum amount of 90 days, so the purpose of WorthPoint is to preserve that valuable information in our databases for our customers. We have contracts for specific categories of information that we receive from auction houses and it depends on how the seller categorizes the item on their site. After reviewing our records, we see that the account under [email protected] was registered with WorthPoint on 10/09/19. It appears the account was never cancelled until 12/20/19 via your email request from [email protected]. Per our terms and conditions, we specify if a customer doesn't cancel the subscription before the end of the free trial, then the account will start a paid monthly subscription on the 7th day. We do not have any records requesting cancellation prior to 12/20/19, in which we issued a courtesy refund of $23.99 and sent both cancellation and refund confirmation emails to [email protected]. We provide multiple ways to assist our customers such as: by phone, voicemail callbacks, and email. We also provide customers the freedom to cancel their accounts via website login using the following steps: Select “My WorthPoint” drop-menu Select “My Account” Select “Subscription Settings” Select “Currency” Select “Unsubscribe” at the bottom of the page We thank you for your feedback. Please let us know if there is anything else we can assist you with. Kind Regards, Worthpoint Customer Care 877-481-5750 [email protected]

Response from WorthpointOct 21, 2019

Hello Mrs. Whittaker, We apologize for any confusion. We have reviewed your account and we see on Sunday 10-20-19 you started a free trial. At some point during the free trial you were presented an option to start a paid subscription, at which point you elected to do. This is when you were charged $39.99 for the subscription. Later that evening you called us to cancel, but decided not to leave a voicemail. You then emailed us Sunday 10-20-19 at 11:06 pm. On Monday 10-21-19 10am we cancelled your subscription and provided you a full refund. We apologize for the delay in responding to you, our office hours are Monday - Friday 9am - 5pm EDT. Please let us know if there is anything else we can assist you with. Worthpoint Customer Care