WorthpointReviews of worthpoint.com

Response from WorthpointDec 24, 2020

Dear John, Thanks for your feedback. We appreciate your review. After investigating the account information, our records show that on 11/10/20 the account under the email address [email protected], initiated the “Value It” subscription for $23.99. Each subscription provides a free trial. Our free trial is 7 lookups or 7 days, whichever comes first. If the subscription is not cancelled, the subscription will begin. Your free trial ended on 11/17/20 and was not cancelled. However the payment method provided could not successfully draft the 23.99 charge until 12/02/20. The account was not cancelled, and the following monthly draft began on 12/18/20. This draft was also unsuccessful. However you reached out to our teams via email and we were able to cancel the account and stop the draft attempt. We also provided a refund of the 11/17/20 payment that was drafted on 12/2/20. The completed charge was returned, and the attempts at charging were stopped on 12/18/20. In summary, there were two charge attempts initiated on 11/17/20 and 12/17/20. Only one was successful, which occurred on 12/2/20. The second draft attempt was never completed and the attempts at drafting were stopped. The successful draft was refunded. Please feel free to contact us if you have any additional questions or concerns. Thanks! WorthPoint Team [email protected]

Response from WorthpointDec 17, 2020

Hello Andrea, That certainly sounds frustrating. We are always working on improving the customer experience, so we thank you for your feedback. Via our database, we have been able to track down the subscription that was created, and stop the billing. Per our records, an account was created on 8/01/2020. Each subscription provides a free trial. All users gain access to the free trial when a subscription is created, which is 7 lookups or 7 days, whichever comes first. Like many subscription based services, when the free trial is complete, the billing information provided is used if the trial is not cancelled. We have cancelled the subscription and have provided a one time refund. Please feel free to contact us if you have any additional questions. WorthPoint Team [email protected]

Response from WorthpointNov 18, 2020

Hello Frankie, Thank you for your feedback. We understand that a subscription fee may not be desirable, especially if you are only trying to look up a few items. While WorthPoint provides pricing and research at a subscription price, we also provide a free trial with every subscription before you purchase. You can give WorthPoint a try with 7 lookups or 7 days, whichever comes first. Once you have searched what you would like to research, you can cancel right away with no cost to you. Be sure to cancel at the end of your trial, as it is up to the user to cancel before the charges will begin after you use the free trial. If you would like to try the trial or have any questions, please feel free to contact us at the information below. Thanks! The WorthPoint Team [email protected]

Response from WorthpointOct 30, 2020

Dear Arnar, Thank you for your review. We appreciate your feedback and understand your concerns and reservations about trying WorthPoint’s services, but rest assured there is no scam. Like most subscription-based companies, WorthPoint requires payment information by credit card, debit card, or PayPal during the registration process. However, the method of payment is not charged upfront. If a customer cancels their account before the end of the free trial of 7 price lookups within 7 days (whichever comes first) period without going beyond the parameters of the trial offer, no charges are incurred. WorthPoint emails all customers a “Welcome To WorthPoint” email outlining the parameters of the free trial of 7 price lookups within 7 days, cancellation options, contact information, cost and date of the subscription fee charge. Our website also displays the outlines of the free trial and services provided in the terms and conditions that are selected each time throughout the registration process of creating an account. WorthPoint works continuously to improve on communication to our customers, so we appreciate your input. If you have any further questions or concerns, please do not hesitate to contact us. Kind Regards, WorthPoint Customer Care [email protected] 877-481-5750

Response from WorthpointOct 22, 2020

Dear Lisa, We understand that it can be a bit disappointing to not see the prices that you may have been expecting in the sales history, as well as not being able to find the specific items that you were looking for. After review of our records, we see that there are no accounts registered with a WorthPoint account under the name “Lisa Mills Barragan”. But if you would like for us to assist you with your searches, we are happy to assist you. Please feel free to reach out We thank you for your feedback and we are committed to provide our customers the best experience within our products and service. If there are any questions or concerns, please contact us at 877-481-5750.

Response from WorthpointOct 22, 2020

Hi there, We appreciate your feedback and understand your frustration. As WorthPoint’s offerings grew, we experienced significant growth that resulted in our need to evolve into a subscription based service. We have partnered with over 350 data resources to provide the most information possible on all things collectibles, family heirlooms, antiques, and more. All data that WorthPoint provides is through our data partners, so rest assured the information is not stolen. You can always take a look at our data partners list on each page of WorthPoint. https://www.worthpoint.com/data-partners If you would like to try WorthPoint again, please feel free to contact us. We’re always happy to assist you with your searches to help you get the most out of your experience. Kind Regards, WorthPoint Customer Care [email protected] 877-481-5750

Response from WorthpointOct 22, 2020

Dear Glenys Pierce, Thanks for your review. We appreciate your feedback and understand that it can be confusing when first using WorthPoint’s trial subscription. WorthPoint’s website offers a free trial of 7 price lookups within 7 days (whichever comes first) to research your item. Per our records, we found that you registered for the trial on 10/02/20 and used two lookups during the 7 day trial. Since the subscription wasn’t cancelled, you were charged on 10/09/20. If a customer does not wish to keep their account after the free trial period, they would need to physically cancel the account before the end of the free trial period to avoid any subscription fees. We understand that confusion can happen and we have provided a refund and cancelled your subscription. We are always available to assist you via the methods below. If you need any additional assistance, please feel free to contact us. Email- [email protected] Phone- 877-481-5750 We would like to thank you for taking the time to provide us with your feedback. If you have any further questions, please do not hesitate to contact us. Kind Regards, WorthPoint Customer Care [email protected] 877-481-5750

Response from WorthpointOct 24, 2020

Dear Virtual Commando, We apologize for any confusion or inconvenience that you may have experienced while using WorthPoint. We certainly understand your frustration and want you to know that we appreciate your feedback. While WorthPoint provides pricing and research at a subscription price, we also provide a free trial with every subscription before you purchase. You can give WorthPoint a try with 7 lookups or 7 days, whichever comes first. Once you have searched what you would like to research, you can cancel right away with no cost to you. Be sure to cancel at the end of your trial, as it is up to the user to cancel before the charges will begin after you use the free trial. If you would like to try the trial or have any questions, please feel free to contact us at the information below. Kind Regards, The WorthPoint Team [email protected] (877) 481-5750