Vickie
Not at all what I expected, don't be as gullible as I was.
They say free 7 day trial. After signing up you find out it is 7 days but only 7 lookups. The lookups were from 2014, 2011 etc. of no use to me. I tried to cancel online. Their directions to cancel online did not work so I opted to contact them via email and told them I wanted to cancel my trial. That didn't work so I finally called them. I am being refunded 1 month but since I expected that first charge to be reversed and I finally had to call to cancel I am out 1 month's fee of not even using my free 7. I think it is a scam hoping you are too busy to keep checking email etc. I should have called immediately, so I'm the sucker.
Response from WorthpointAug 12, 2021
Hello Vickie, Thank you for your review. We’re sorry that you didn’t have a better experience with us. We found that your account is associated with a subscription that was created on 6/18/21. The free trial is associated with all subscriptions. It is 7 lookups or 7 days, whichever comes first. When a user subscribes to WorthPoint, they receive a “Welcome to WorthPoint” email that outlines the free trial (7 lookups or 7 days), billing, and how to update or cancel your subscription. The email was sent on 6/18/21. The Welcome email also highlights that in order to avoid charges, a user must cancel before the trial is complete. We understand that confusion can happen, and provided a one time courtesy refund and cancelled the subscription via our call with you. We apologize for any inconvenience and we are always available if you would like to speak with us. WorthPoint Team [email protected]