Matt
Product was great but...Worthington…
Product was great but...Worthington gave the wrong phone number to the freight company. It was not the number I gave them but one from someone who shipped to our address years ago. I never received any shipment notification and the Worthington site did not show "shipped. Worthington customer service (online chat) just sent me a link to the freight company and told me to follow up with them. The freight company couldn't get a hold of me to set up delivery. I finally reached out, tried multiple times to correct the number, driver still called the old number, thanks to Worthington. Not great.
Response from Worthington DirectSep 1, 2022
Hi there, sounds like a frustrating experience and I'm sorry to hear about that. I do show we provided the freight carrier with all of the updated information, but sounds like that information did not make it to the delivering terminal. Hope we can do better for you next time.