Worthington DirectReviews of worthingtondirect.com

received the wrong color

I did not receive an order confirmation via email but I received an email for this review.

We wanted 3 table/chair sets to replace our breakroom furniture. Once received, we found it to be good quality, however, we did not receive what we originally ordered. They did what they could to make it right, but there is is something about getting it right the first time that customers really like. Also, their website had an icon that said, "quick ship," which I misinterpreted as, ready to ship. Well, my small order of 2 table sets is on a 6-8 week delay. WHAT THE FOOGIES, MAN! Yea, I'm disappointed to say the least. Their customer service is pretty good, and from my experience, you will definitely need it.

I still have not received my order. You have no options for me to be happy. I asked you to have a different material used for the top. "NO, look for your order in two months," you said. not happy

I received absolutely no feedback about my order. I had to constantly reach out to find out any information on my order. Not to mention several delays made my orders arrive several weeks later than originally quoted. I'm only giving a second star because if I reached out during the week, typically I would get a pretty swift response from customer service. However, the entire process was not handled well at all.

Ordering new classroom furniture seemed great until the items were shipped. The items were indicated to have a 3-4 week lead time at the time of purchase. The first email I receive is a delayed order notice that items ordered in May were delayed until November! Next I receive a call from the transport company saying they cannot deliver to my area as they do not service it. I am wondering why the company accepted my order in the first place and then how the transport company accepted the order from them if they cannot actually deliver the product and expect me to drive an hour away with a trailer to pick up the pallets. I have yet to receive the products so I cannot comment yet on the quality but the experience thus far has been disappointing.

The sign up for the website is very complicated and not user friendly

We received two boxes of desks. They each had holes in them. Legs and screws/bolts were missing from each one. One desk's leg was bent. Replacements were sent, but didn't appreciate the hassle of contacting and the time it took to get the order complete.