Wormuth FarmReviews of wormuthfarm.com

Response from Wormuth FarmJan 23, 2024

Thank you for your feedback and for bringing this matter to our attention. We're pleased to hear that your delivery experience was up to your expectations. Regarding the shipping charges, we would like to clarify that our free delivery offer applies to orders meeting or exceeding a minimum amount of $129. Unfortunately, as your order totaled $112 after applying the 10% promotional discount, it did not qualify for this offer. We understand that this might not have been clear at the time of your order, and we apologize for any confusion caused. Our goal is to ensure a transparent and enjoyable shopping experience for all our customers, and we regret any oversight in communicating our policies effectively. Regarding your text message, we regret to inform you that we have no record of receiving it. We strive for excellent customer service and communication, and we’re sorry that we missed the opportunity to clarify this matter for you earlier. We value your business and would like to make things right. As a gesture of our commitment to your satisfaction, we would be happy to offer you a discount on your next purchase or look into other ways to address your concerns. Please feel free to reach out to us so we can discuss a solution that works best for you. Thank you again for choosing Wormuth Farm, and we hope to have the opportunity to serve you better in the future. Warm regards, Mike