Jeremiah U.
Still waiting for Customer service.
I purchased an engagement ring back in May that was suppose to be an SI in clarity. (minor flaws only visible at 10X magnification) The ring in reality is an I3 with a flaw visible to the naked eye. I missed the flaw when I reviewed the diamond initially but when I checked the ring out before proposing the flaw is clearly visible even when held out at arms length. This is a breach of contract. I agreed to purchase a ring with no flaws visible to the naked eye and instead I got a ring with a black dot that can be spotted at 3 feet. I sent the ring back almost two weeks ago and since then I have only recieved a generic email that the ring was being reviewed. This ring is worth way less than what I paid for it and more importantly it looks like crap.



