WorldJewelsReviews of worldjewels.com

I ordered a ring through the Wal-Mart portal on January 31st to propose to my Girlfriend on Valentines day.Expected delivery date for Feb 6th. That would give me plenty of time, right? WRONG. After being issued a USPS tracking number the ring never made it to a USPS facility therefore I couldn't track it. After 2 emails to the company I finally got a response the 2 days before Valentines saying they would fedex the ring and I would have it next day. Well it is now Valentines day and I am still waiting on a FedEx tracking number and an answer as to why I didn't receive it. Sales Order ID: 3021952574209

based on all of the poor reviews and ratings we will not be doing business with this company nor will we refer others. It's time for you folks to clean house.

Where do I begin... 1) I seriously think they forgot about my online order. 3 weeks after I placed the order, I had not heard anything. When I emailed their general customer service email, they said they would ship the order the next day (interesting timing, no?) 2) When they did ship the order, they sent me a tracking number that did not work. 3) It would seem they forgot to charge me for my order. My credit card was never charged until a week after I received my order. Never had an online order that does not charge you right away or at least once the item was shipped. 4) I needed to get the ring I ordered resized (my fault, not theirs). However, when I emailed them to confirm their resizing policy and how to send the ring back (they are supposed to have free resizing), I NEVER received a response. We have decided to pay a local jeweler to resize it. TERRIBLE COMPANY

18 months ago my now Husband and I purchased item # a.0030. Yellow gold "A diamond wedding set that is made up of 4.00 ct. total weight. Center stone can be customized between 1.00ct princess cut diamond, SI. Side diamonds on engagement ring totaling 2.00 ct. Made with round, princess and baguette diamonds in an invisible and prong setting. Matching band consists of 1.0ct. princess cut channel setting. Handcrafted in 14k Gold." Beautiful and unique. Just like other reviews we experienced same very poor customer service and false tracking # ploy. But the Worst was after receiving and needing an appraisal to insure, an independent appraiser showed us that Not Only does the center diamond have Flaws Visible to the Naked Eye but who ever set the center stone did it improperly and had Fractured the Center Diamond. We then obtained a 2nd independent appraisal from an appraiser considered to be one of the top appraisers in the state. she refused all knowledge of 1st appraisal/conditions until finishing her appraisal. Her findings were the same. With wedding weeks away I contacted World Jewels and explained findings asking Only what was Wrong be Made Right. Work Jewels Refused to do so. Fortunately I Only shipped them back the engagement ring. After multiple calls the jeweler called me back Yelling at me about "how dare I". They only offered to reduce the size of the stone to remove the broken part. But by this time we were 6 Days before our wedding. I told them their offer was unacceptable and to overnight untouched. 3 days later I received my ring back in same uninsurable condition; not knowing when the center diamond will fall out. P.S. appraised quality is I Not SI. Jeweler also yelled at me for insulting him. Sincerely, Heartbroken in Phoenix

What a horrible experience! Buyer beware! I tried to buy my wife a 5 diamond band for our anniversary. I ordered the ring on April 24, 2017. In early May I emailed twice wondering what was going on...No reply. Then I called and talked to someone and was told the ring was still being worked on. A week or so later I get a response email saying my ring will ship out On May 19. On May 23 I called because I never received and email with tracking number. I speak to customer service who has no real answer for me and says they are waiting for Allen. I email Allen and he sends me a reply that says a dispute with credit card company and can't ship ring. I check my credit card statement and call them to see that the transaction went through on May 18. While speaking with my CC and they look at my account and say nothing was wrong as the transaction went through on the 18. So I had to tell them to stop and get that money back as World jewels just told me in an email that they were not going to ship out my ring. Just a nightmare. Now I need to find a local jeweler to help me for my anniversary.

They told me it shipped and gave me a tracking number. I checked the tracking number. It hasn't shipped. They've only created a label for it. Meanwhile it's been a month since I ordered the ring. They lied about the ship date when I asked them.

I am writing beacuse your poor communication with me (the customer) has resulted in my bank account being over drawn. When I placed the order (3/1/17) the arrival date was scheduled for 3/18. There was a $141 deduction on 3/1 for the purchase. When it did not arrive, I called to find out why it wasn't here. The man I spoke to said I was sent an email, which I never received, stating I failed to select a ring size for the man's ring. Which I did select the first time I placed the order. I selected a size 10 with him on the phone. He then stated my order would ship out that day. Because I do not trust this company now, I called back the next day to make sure it was sent out. Which it had not been. No big surprise there.The lady I spoke to this time reassured me the order would be sent out that day. She even gave me the tracking number to keep up with the order. So I wake up this morning and check my bank account and I find it over drawn $100+ where you had charged me AGAIN for the ring purchase. I am mad as hell. The whole experience with this company has been nothing less than unprofessional and pathetic. I will be expecting a phone call for this company Monday morning explaining to me why the hell you would charge me twice for one purchase and why your communications with your customers is less than desirable. There was more than one way to get in touch with me about any issues you may have had with my order. Do you not also have my telephone number?!?!?!??!?!?!? You can bet I will be calling you Monday morning. 93/1/17

I bought a ring for my wife at Christmas. After I paid for next day delivery it arrived a week later. After wearing it only once a diamond fell out so I ret red it right away for repair..... it is now 4 weeks later and it is not repaired, each time I call they tell me it will be finished soon!!!! Everytime!!!!