Dominique H.
I was very disappointed with Wordsharp
Update: I never said I did not have another editor to look at my document. I did say I did not have time to look at the document myself. It should not matter how many errors were in the document I paid you for a service. Just because you included some free things does not mean the job I paid you to do should not be correct. I understand if the mistake was at the end of the document but the beginning of the document in the dedication is ridiculous. Yes I am angry not because of this mistake but because this person Dr. Dan has attacked my character several times. I did not want a refund I just simply shared my experience with this company which is my right. A simple apology would have solved this problem but instead my character was attacked. Also I am not a male I am a female. Trustpilot please do not remove my comment nothing was corrected with this issues!!! That is my school email address so it is spelled the way the school put it in the system. The way I spell my name is correct. Thank you so much for paying attention to the spelling of my name you are so helpful! Original post: I was very disappointed with Wordsharp. I paid for editing and proofreading but when the document was returned there were still errors within the document. My tables were a complete mess numbers in the tables were not lined up correctly like they were when I sent the document to them (they put the document in APA format without my approval and I did not pay for APA formatting). I was told I would receive the document before May 2nd or on May 2nd when I emailed the company on April 29, 2019. On May 2nd I still had not received my document so I emailed the company and was told the document was sent on the April 30th. I know for a fact I did not receive an email from them because I was checking my email just about every hour on the hour because of my deadline. I feel like this was a rush job and who ever did the editing and proofreading did not take their time to read the document. Another editor found mistakes in the dedication page which is one of the first pages. I feel as if this was a complete waste of money. So after I wrote this review I recieved an email from Dr. Dan that works with this company. Basely everything was my fault and not the company's fault. I explained to Dr. Dan that I did not pay for the company to format my document I only paid for proofreading and editing. I told Dr. Dan I did not have a problem with the company taking the time out to format my document but the services I paid for should have been correct. The mistake the company made had nothing to do with understaning noncount nouns or plural versus singular in a complex sentence. The mistake was just simply not reading or paying attention. The word for was used instead of from. After numerous emails about this issue Dan sends a final email stating that WordSharp does not guarantee that proofreading or editing are perfect and error free. WordSharp is not obligated to refund the cost of the service in the case of an edited, proofread or formatted text being less than perfect. This wording has been on our website for over a decade. I assume you read the TOS before entering into this binding contract with us. When you made your payment, you agreed to our terms of service; the fact that you were entering into an agreement with us and the link is stated on the invoice. I've shown you that we met our obligations in our TOS. To add more stress to a stressful time in life Dr. Dan basely called me a liar and put all the blame on everyone else but the company. At the end of the day I only paid for proofreading and editing so that should have been the only thing the company did and it should have been done right. It makes absolutely no sense to pay a company for its services if the company can not guarantee the document to be error free.
Response from Wordsharp Editing and ProofreadingSep 2, 2019
Dominique eventually thanked us for doing a citation summary free. She now knows we formatted her tables according to APA (at no cost) and we sent her dissertation to her on time. Dominique wrote to us, "I only found that mistake in the first few pages of the document but I have not had time to go through the entire document." She was gracious enough to say she made the mistake; however, she stated she only found one issue; she did not have another editor look at her dissertation as she had claimed in her review. Because those statements were false, we asked Trustpilot to remove the review, Dominique mentioned writing her dissertation was stressful and we know that sometimes a student takes that out on us. We accept that and do whatever we can to help students. Perfection is not something we can offer; it is a realm that only belongs to God. We actually state on our website that a document may not be perfect when we return it (https://www.wordsharp.net/error-rates.html). For example, Dominique's dissertation has 84,357 characters in it. If we get a one-star review because there is one error left after making 2611 alterations, then so be it. God bless, Dominique. We wish you all the best. :-) P.S. Dominique, if you read this, in your dissertation front matter, you have your name spelled differently than what you've written here. Make sure it's written on your dissertation the same way you are registered at your school. Let us know when you graduate; we love to hear from our students. :-)