WoozworldReviews of woozworld.com

As a long-time Woozworld player, I am extremely disappointed by how I’ve been treated. I have contacted their support team since November 2024 and they have no solved my complaints with concerns over the way my user accounts in the game is being ignored and solved. Multiple of my accounts were wrongfully banned or restricted without explanation or investigation. One of them had its email changed by a hacker, and I lost access completely. When I tried reaching out to support, I was told I can only recover one account at a time, even though I reported multiple compromised accounts. They asked for purchase receipts or answers to security questions from years ago, some of which I don’t remember. I offered other verifiable info, but it was ignored or dismissed. Woozworld seems to only care about billing-related complaints and ignores user safety, data security, and account protection issues. They provide no proper appeal process, no transparency, and show little empathy for players, especially those dealing with chargebacks caused by unauthorized family purchases. I feel scammed and silenced, and it’s clear that Woozworld needs better support policies and consumer accountability. Until then I do not recommend this platform to anyone who values fairness, support, or data security.

I am a 10-year user, and I have seen a concerning decline in the effort management puts into protecting minors on this game. I report predators, some of which are well-known and get reported daily, and yet I see them roaming around this game all the time. Users get sanctioned for speaking out about predators, but the predators get to go on like they didn't do a thing. DO NOT let your child use this game, it is completely unsafe right now.

Modernization killed the game. No words. Just look at screenshots or gameplay from mid 2019-2020 to now. Instead of porting their flash game to a more supported format like everyone else, They took the initiative to "spice up the game" with the laggiest, most disgusting, Unity GL interface I've EVER seen. If you have a lower end PC, don't expect to play this. Period. If you have a Macbook air, don't expect to play this without your fans going crazy. Mobile was the last bit we had. They hadn't updated it's [FULLY FUNCTIONAL & BEAUTIFULLY ACCESSIBLE] UI since 2016. Then.... They did. So many players have been forced to quit because of the terrible lag. The players left are incredibly antisocial, toxic, or predators. Please, if you let your younger children play this, monitor their activity. There are a lot of creepers on this game.

User Beware! Please don't use your Apple iTunes credit or any card associated with your account to purchase stuff in this game. They take your money and don't give the items (see online reviews). My son made a purchase on this game using his gifted iTunes credit. The purchase went through and he did not receive the item. We waited a couple of hours based on their support resource for the item to appear on his account. Nothing came through after multiple log ins/outs and app refreshes. We proceeded to contact support to advise them of the issue and they requested we send the purchase verifying details including the purchase receipt. We set in a screenshot our Apple receipt showing the payment with the date, item, amount, order ID etc and asked if the item can be added to the account. They wrote back letting us know that we should contact Apple to resolve the issue without a valid reason why. My son is heart broken cause I've constantly advised against buying virtual items from apps. They advised there was nothing they could do on their end to deliver the item! Yea Right! I called them a bunch of jokers in my response, asked them to refund the purchase and let them know that isn't what I would call a good customer experience for kids. So they banned my son's account citing that we disrespected their support agent. That's a laugh! I work in customer service as a manager, you haven't seen disrespect as yet. My son is NEVER playing this gam again. And I will get get the charge refunded from Apple who knows a thing or two about trying to help out a customer. Thanks for nothing Wooz, and for devastating a little kid one day after his birthday!