Natalia Z.
They started the relationship with a lie and ended it with me not being able to cancel
First, I was sold something that woosender does not do by their sales rep. He told me that they would create ads for me and help me generate leads. I buy the 90-day trial for $9k. Turns out that is only for a CRM. I complain enough that they do give me free ad advice. Nothing comes in. So now I'm out an additional $5100 in ad spend, 14 opt ins, 1 showed. That's a terrible ROI. So I try to cancel and this is when it gets VERY shady. My once very responsive contact goes MIA. I send her two emails. I go ahead and cancel via their chat. Then I get an email that I HAVE TO MEET WITH SOMEONE in order to cancel. I have booked a call with them, but they will be displeased to answer that call. When your customer wants to cancel, you let them cancel. Or you are a scammer. I know they tried with the whole leads things, but it was a disaster. They should have just refunded my money from the beginning and parted ways. They had recordings of the sales call where the guy sold me something they don't do. I don't recommend you use them. Even if you are super careful and cross all your T's, you will most likely get screwed. It's just an overpriced CRM that is hard to get out of.
Response from Woosender AIOct 13, 2025
Hi Natalia, We’re sorry to hear about your experience and would like to clarify several points. WooSender is not just a CRM - it’s an AI-driven communication and automation platform designed to help businesses increase lead engagement through text, email, and voice. Your 90-day $9,000 agreement included access to WooSender, full onboarding, and dedicated one on one AI specialist support, all of which were fulfilled. While we understand there was some confusion early on, WooSender does not create or manage ad campaigns. This was explained during onboarding and is outlined in your agreement. As a courtesy, our team went above and beyond by providing complimentary ad strategy advice to help you make the most of your external marketing efforts. Unfortunately, ad results depend on many variables outside of our platform. Regarding cancellation, the offboarding call you referenced was an exit call to discuss your experience, not a requirement to cancel. Your agreement was for a fixed 90-day term with no auto-renewal, and your account was processed for cancellation at the end of that period. We recognize that this engagement did not meet your expectations, but we want to emphasize that all contracted services were delivered as agreed. Our goal is always transparency and client success, and we’ll continue to ensure expectations are aligned from the very beginning of every partnership. — The WooSender Team