Jackie F.
Took my money and I had to wait 14 days to receive.
Amended Review You probably need to read the whole review to understand the change of stars from a 1 to 4. I didn't get much customer service until the poor review and they then sent out a replacement. First order 26th September 3-5 days for delivery from their website. I contacted them on 30th and the 5th October. They responded on the 5th October to say the first parcel had gone missing and a replacement had been posted on the 4th October It then sat in Ireland until the 6th October but did eventually reach me on 10th October. Was it worth it, not really I don't expect those kind of issues when I buy something online. It makes me want to buy locally. However it has arrived, it is a very heavy Wooliee and appears on first inspection to be well made, stitched and the fabric is lovely. The design is clear and the colours very vibrant. I had the St Patricks one and the panda, which is much more easy on the eye in a pastel green. First Review How any company who puts on their website 3-5 days delivery time and charges you postage. Just short of £100 for 2 and takes the money from your account the day you order, then fail to deliver the order deserves 1 star. The first order presumably after 9 days won't be coming. Royal Mail not the best has apparently lost it. The 2nd order they sent out on the 4th October with a new courier is now into the 4th day and it was sat in Ireland for the first 3 days. I may get this one but it won't be within the 3-5 days they claim on the website. If the Wooliee is fantastic quality and I love it during the winter, the wait may be worth it. Until it arrives how can I possibly give an opinion on it.
Response from WoolieeOct 8, 2023
Hi Jackie, Thank you for revising your review, and we're delighted to hear that you've now received your order. We truly appreciate your patience and understanding throughout this process. All orders are dispatched from our warehouse on the same day; however, once orders are dispatched we have to rely on the shipping carriers and occasional delays can be frustrating. We're continuously working to improve this aspect of our service to ensure smoother and faster deliveries for all our customers. We're thrilled that your second order successfully reached you, and that you are satisfied with the quality of our products. Your feedback means a lot to us. Should you have any further questions or require assistance, please don't hesitate to reach out. Thank you for choosing The Wooliee. Your satisfaction is our priority. Warm regards, The Wooliee