Burcu T.
Request for Immediate Refund Inspite of the Trial Cancellation
While I understand that I signed up for the trial version of your app, I made sure to cancel it within the trial period as I found the monthly subscription fee too high for my needs. However, I was still charged on the same day I canceled — which is highly unfair and unacceptable. Additionally, I did not receive any reminder notification that the trial was about to end, which is a common and expected courtesy from most services offering free trials. To make matters worse, despite disputing the charge with my bank, you still provided backend data claiming usage — which I am not denying — but that doesn’t change the fact that I canceled within the trial period and should not have been charged. Your cancellation process is confusing and seems intentionally difficult, which makes this feel like a deceptive billing practice. I am extremely dissatisfied with this experience and your approach to customer service. I demand a full refund of the $49.99 immediately. If this issue is not resolved promptly, I will not hesitate to escalate this matter to consumer protection agencies and file a formal complaint.
Response from WoofzAug 2, 2025
Hello! Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused and understand how frustrating this situation may be. Our team has already started reviewing your case. Please check your inbox and spam folder for further updates.



