Bridgett
Where is the fine print?
UPDATE: I did receive a refund for the $99 (x2). Customer service has been great. Because of the exceptional customer service and the prompt refund, I have changed my initial rating to a 3. Ohhhh, let me start by saying that I was so excited to do this little app with my 2 doodles. Mind you, I saw it on FB, clicked on the advertisement and downloaded the app. NEVER EVER did I see a price for it. I thought it may be full of ads, like most apps are. This wasn’t! It was excruciatingly slow. My dogs know how to sit, stay, down, etc. I never got past that on the app because you can’t just jump through what they know. You have to go step by step. Anyway, I stopped. I happened to look at my bank account one day and saw a charge for &99 for this app! Oh my gosh!!! $99???? What the crap?! My freaking Sam’s membership isn’t $99. First off, I’ve never given my info to them. It tells you to log on to cancel my membership. I didn’t even have a login! It tells you to unsubscribe through the Apple Store! I tried but I didn’t have a subscription! What the heck? Anyway, I contacted Woofz through their contact form and cancelled my membership.(or so I thought). Monday, I was checking my account and saw ANOTHER $99 fee from Woofz! Hold on, wait a minute! Are you freaking kidding? I cancelled already, AND asked for a refund from the first $99 that I never signed up for and never received a refund from that, NOW, I get ANOTHER charge? For freaking what? I cancelled last month, havent opened the app, checked my apple store account and it still shows I’ve never had a subscription to this! I need serious answers!
Response from WoofzSep 18, 2025
Hi Bridgett! Thank you for your updated feedback! We're glad to hear that you're satisfied with our customer service. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!