Amy V.
Scam company, unhelpful and dishonest.
I took up an introductory 4 week offer. I found the first few weeks reasonably helpful and was under the impression that all I purchased was a 4 week training period. There was no clear instructions that an auto renewal would continue after the 4 week period. Instead, they continued charging me for 6 months before I realised the transactions were on my account, after reviewing my bank statement for something unrelated. I contacted Woofz and asked for a refund as I had not used the training past the 4 weeks, and with conversion costs to Australia, it added up to $300 of unused subscription that I had no idea was occurring. I was hit with a brick wall, with their customer service suggesting that it’s clearly outlined when you sign up and them refusing to refund any money. I asked them to review that decision, and spelled out my disappointment and frustration, explaining that I had no idea it was continuing and had not used the training past the first 4 weeks, which was also evident on the app. They again refused. I asked them to escalate it and received an email days later telling me that they would not consider a refund and that was that. This company is absolutely disgusting and I would warn anyone considering using them to find something else. From reading other complaints, this is a common theme from Woofz, with multiple complaints for the same issue and them refusing to refund any money for unused services. They claim to clearly spell out that a subscription would continue which is a straight out lie. It’s hidden in fine print somewhere that’s not picked up by the purchaser, and yet they continue to rip people off, even after multiple complaints. They are a total scam and I suggest everyone to stay away.
Response from WoofzJan 26, 2026
Hello Amy, Thank you for sharing your experience. We’re genuinely sorry to hear how upsetting this situation has been for you and understand why discovering unexpected charges later would feel frustrating, especially with currency conversion involved. That said, we’d like to clarify a few important points. The introductory 4-week offer you selected is a discounted entry offer, not a standalone one-time purchase. As with all of our subscriptions, it automatically continues unless canceled, and these auto-renewal terms, pricing, and billing frequency are clearly disclosed on the purchase screen before payment is completed. By proceeding with the purchase, users explicitly agree to these terms. We also thoroughly reviewed your case and provided detailed explanations via email, including references to the agreed Terms of Use. While we understand your position and disappointment, refunds outside of our policy, particularly after several billing cycles, are not something we can approve, which is why our decision remained unchanged after escalation. We strongly disagree with the characterization of Woofz as a scam. Woofz is a legitimate product used by thousands of dog owners worldwide, and while we do receive critical feedback (as any subscription service does), the majority of our users have positive experiences. Negative cases often stem from missed cancellations rather than unauthorized charges. That said, we take feedback seriously and continuously work to improve how clearly subscription information is communicated. We’re sorry that this experience did not meet your expectations and regret the frustration it caused, even though all charges were made according to the agreed terms. We wish you all the best moving forward.