Wooden CorkReviews of woodencork.com

First time buyer but this won’t be my last. Selection was amazing and the customer service was the best I’ve had in a long time (thank you Ken!)

Placed an order it said the product was in stock. Took the 3 weeks and finally shipped it. Now I won't have time to give as gifts. Expected delivery will take a week to get here. Won't ever order from them again. Don't bother messaging customer service ...they are useless.

This was my first order from Wooden Cork. I ordered two bottles of Blanton's, along with a couple of glasses and a bottle of Evan Williams. The Blanton's bottles both arrived with broken wax seals. One had leaked just a few drops of it's contents, but the second bottle had leaked several ounces into its packaging. Both were meant to be gifts. All of the bottles in my order were shipped laying horizontal in the box. When Wooden Cork was contacted I was told there is a known issue with beaking wax seals and leaking contents with Blanton's products. If that is the case Wooden Cork should at least ship products in a box that indicates it has to remain in an upright position(THIS END UP) during shipping and storage along its journey. It was poorly and improperly packaged by Wooden Cork for a KNOWN shipping issue, in my opinion. And when I contacted customer service about the issues with my order(after being told in the review request sent by Reputon that they would "do anything to make it right"), I recieved a trite, unprofessional, self-righteous email saying that they know about the probability of broken wax seals and contents leakage with Blanton's products, that I as a customer(who has NEVER ordered this type of product before) should have known/looked up this probable issue, and that even thought I purchased the shipping insurance for my whole order(over $350 worth of products) I would only be offered a $30 refund as compensation. I will NEVER order these types of products from Wooden Cork again, will NOT recommend them to anyone, and will activly steer customers away from them whenever possible in the future. P.S. I have now (5 days later) tried several times to contact Reputon or Wooden Cork directly to see if they are truly willing to "make it right", and have thus far only received automated emails stating that someone will contact me in the next 24-48 hours. No actual person has responded to remedy this situation. Therefore, Reputon and Wooden Cork customer service is apparently inept and useless. Good Luck if you have trouble with your order.

Excellent customer service! Will buy again!

Ordering on the website was a breeze. I actually ordered an item that was out of stock, received a quick response notifying me and giving the option of a refund. We quickly found a suitable replacement and kept it moving. Great service, great people to work with. 5/5 highly recommend,

What an incredible customer service moment!! This is a company who obviously understands the need to have a robust customer service infrastructure built into the back end of their business. I had an ordering issue that could have resulted in a great deal of stress and frustration this holiday if not handled immediately, and Wooden Cork remedied it. I'd highly recommend this company to all.

Was generous enough to give me two day shipping When I mistakenly bought the ground shipping. Just in time for Christmas! Cheers to you!

Placed order outside of deadline for the holidays but they still made it happen!