Wooden CorkReviews of woodencork.com

I placed an order on May 3, and as of May 29, the package has still not been delivered and there has been no acceptable resolution. The order was marked as shipped on May 6 with an expected delivery shortly after. Tracking showed the package arrive in Boulder, Colorado (near the final destination), then inexplicably get rerouted to Las Vegas, where it sat for multiple days. I contacted customer service as soon as I noticed this. From there, the experience only got worse: * GLS provided conflicting delivery dates (first claiming May 8, then May 13). * The tracking status shows “proof of delivery” (PPOD), yet no signature or photo has ever been provided despite multiple requests. * The recipient never received the package. After repeated follow-ups, I was told to trust the carrier’s claim of delivery, despite the complete lack of actual proof. A replacement order was eventually issued, but even that was delayed: * It wasn’t shipped until around May 26–27. * It was sent via a different carrier, but has already been delayed again. At this point, nearly a month later, I have: * No original package * No replacement package * No confirmed delivery * No meaningful resolution * Only a $25 store credit, which is not acceptable given the circumstances This situation reflects both poor logistics handling and inadequate customer service. I requested a refund for the shipping due to the failure to deliver the original order, but that has not been honored. I would not recommend ordering from this company based on this experience.

For anyone looking for a reliable source for premium bourbon and spirits, I cannot recommend Wooden Cork enough. As a customer buying for a military veterans club, I truly appreciate the personal touch and integrity this family-run business provides. I recently made an error with a discount code, and their support team corrected it immediately with zero hassle. It is rare to find such exceptional customer service and responsiveness. If you want high-quality spirits from a company that actually cares about its customers, buy from Wooden Cork. I look forward to a long-term relationship with them.

I had an outstanding experience thanks to Tony’s exceptional customer service. From the moment I explained my situation, he went above and beyond to make sure I received my order overnight. His professionalism, urgency, and genuine willingness to help truly stood out. Tony kept me informed throughout the process, handled everything efficiently, and made what could have been a stressful situation completely seamless. It’s rare to come across someone so dedicated to customer satisfaction these days, and his effort absolutely did not go unnoticed. Because of Tony, I will definitely continue supporting this business and recommending it to others. Exceptional service like this deserves recognition — thank you again, Tony!

these guys are the best!! I have done several gifts/deliveries with them- great packaging and fast shipping!!

Fast shipping, great customer service!

Customer service AAA+ I made a mistake in the shipping address and reached out to customer service and within minutes, I had a response and my error was corrected. Thank you Wooden Cork!

I was looking for a hard to find bottle of tequila for a gift I waited way too long to purchase. Not only did Wooden Cork have it in stock, I was able to have it engraved, I paid for expedited shipping hoping it would get here within a week and it came THE NEXT DAY. I placed the order online after hours and sent a message to customer service about engraving. They answered first thing in the morning. I arranged to have it engraved and was shocked when it was delivered the next day. Excellent customer service, great bottle, all around great experience ordering.

Everything from ordering to receiving was fantastic