Becky R.
Horrific customer service - I never received my order
I ordered acoustic wood panels and was told that they would be delivered in 6 weeks. I scheduled the installation. I called and checked close to the delivery date and was told delivery had slipped 3 weeks. I rescheduled the installer and installed my tv delivery. I didn't get a tracking number after a couple of weeks so called again. I talked to someone there 3 times in one week and was promised a call back with an update. Nobody called. I sent an email and cc'd their parent company Ozarke and received an email that delivery had slipped another 4 weeks. So 3 months to deliver an order that was supposed to be delivered in 6 weeks. I cancelled the order and requested a refund for the $2K+ they charged my card. I'm hoping they process that and I won't have to dispute it with my credit card company.