WMP EyewearReviews of wmpeyewear.com

Response from WMP EyewearAug 13, 2026

Hi Natasha! Thank you for taking the time to leave your feedback. We are sorry that you had a frustrating shopping experience. Mystery pairs are supposed to be a fun way for you to get something new. We would like to investigate this for you. If you don't mind accepting the information request we sent over, we will look into this for you.

Response from WMP EyewearAug 12, 2026

Jacob, Thank you for laying this out so clearly. You're right on the part that matters most: a label being created is not the same as a package being handed to FedEx, and we told you otherwise. That was inaccurate, and it's the part I'm sorriest about. Here's what actually happened. Your order was packed and labeled Monday afternoon, during FedEx's pickup for the day, so they had already come and gone. It stayed at our facility overnight and went out with today's pickup. I reached out to you directly and refunded the expedited shipping you paid. You told us you weren't asking for it or expecting any sort of refund, but we felt that it was owed. On our end, I'm coaching the team on our carrier pickup cutoff and on the difference between an order being fulfilled and an order being shipped, so the next customer gets an accurate answer the first time. I greatly appreciate your feedback and apologize for the poor experience that you had. I hope that you will allow us another chance to provide you with a better shopping experience. Joe Garcia, Manager of Customer Service and Customer Experience Operations WMP Eyewear

Response from WMP EyewearAug 10, 2026

Hi Kyle, Thank you for taking the time to share your feedback. Buying prescription eyeglasses should be straightforward, and we're so sorry your experience left you frustrated and unclear on the process. We'd genuinely like to look into what happened and make it right. We reached out to request a few details so we could locate your order and review the conversations on our end, but we haven't heard back yet. Whenever you're ready, just reply with your information or reach out to us directly, we're happy to help.

Response from WMP EyewearAug 3, 2026

Hi there, Thank you for the feedback. We take comments on fit and durability seriously, as our frames are designed and quality-checked to hold up to everyday wear. We're sorry these didn't feel that way for you. We'd genuinely like to look into this, but we weren't able to match this review to an order on our end.

Response from WMP EyewearJul 22, 2026

Hi Jim, We're so sorry your frame arrived bent , that's not the quality we want you to receive, and we'd genuinely like to make it right. Please reach out to our support team so we can look into this for you and find the best way to resolve it. Thank you for giving us the chance to make this right.

Response from WMP EyewearJul 22, 2026

Hi Yvonne, We're truly sorry for the frustration this experience caused, that's never how we want a customer to feel, especially one who's ordered with us before. We'd like to gently share what we have on record, as our history shows things a little differently. We received one inquiry from you on July 8th, which our team responded to the same day, within an hour. We also processed a replacement order for you at no cost on July 9th. We're sorry if any of this didn't reach you, as it's always our intention to handle each situation to the best of our ability. If you're still having trouble receiving your order, please reach out to us directly, we're always here and genuinely happy to help make this right. We'd love the chance to restore your confidence in us.

Response from WMP EyewearJul 9, 2026

Hi Roy, we are so sorry you had a bad experience, and we understand your frustration around the return costs. We are a U.S. based company, and unfortunately we're unable to provide prepaid return postage from the UK, as local carrier options there aren't available to us. We know this makes returns harder for our international customers, and it's why we offered a discount toward a replacement pair as an alternative. We're sorry this fell short for you.

Response from WMP EyewearJul 9, 2026

Hi Baylor, We are so sorry to hear that you had a bad experience here. We are happy to look into this further for you. Can you please reach out to our support staff, so we can look into the options available for your order? Thank you!