wknddigital.comReviews of wknddigital.com

We are a luggage manufacturer in China. We make good product. Our problem was US market. WKND is our American ecommerce marketing agency for 18 months now. Results are simple. US DTC revenue go from $76K to $410K every month. Ad spend go from $14K to $52K. MER go from 5.4x to 7.9x. CAC go down from $41 to $36. AOV go up from $172 to $189. AppLovin Axon bring about 17% of our new customer orders. AI automations are big part of this. WKND build AI agents for our reporting, support replies, and email and SMS copy. Support first response go from 9 hours to under 10 minutes. We launch new SKUs 70% faster. Team save about 15 hours every week. Retention is strong too. Email and SMS go from under $7K to about $110K every month. Repeat purchase rate go from 11% to 19%. SEO and AEO grow organic sessions 212%, and our bags appear in ChatGPT, Perplexity, and Google AI Overviews. WKND manage Meta ads, Google ads management, AppLovin Axon, creative iterations, AI creative content, SEO, AEO, AI automations, retention, email, and SMS. This is good operating partnership. Factory make product, WKND bring demand. Weekly reporting, biweekly call, and Slack channel in our time zone. Tommy Patterson is a genius. He understand manufacturing at deep level: unit cost, lead time, MOQ, inventory. He plan growth around what factory can really make. This is rare. I highly recommend WKND.

I could not position my own firm. I’ve spent nineteen years helping other people tell their stories clearly, and it took an outside team to show me that I had never really done it for my own. We are a public relations agency in Portland, founder plus seven, and nearly every client we had came through a referral or someone I already knew. For years, that felt like a compliment. Then I realized a pipeline built almost entirely on my own address book isn’t something you can predict or plan around. What finally pushed me to do something about it was one of my account directors, someone I rely on completely, telling me she could not take another client. Not that she didn’t want to. She couldn’t. What I appreciated about Tommy Patterson from the beginning was that he didn’t try to sell me growth. He audited our offers, our search presence, our AI visibility, our workflows, and our capacity, then told me not to spend a dollar on advertising until our intake was fixed. I’ve sat across from a lot of agencies. No one has ever started by telling me to spend less. The positioning work came first, and I was a genuinely difficult client about it. We went four rounds on our service pages because I kept rewriting their copy into something that sounded more like me and less like anything a buyer would actually search for. Tommy was patient about it longer than I deserved. He was also right, and it took me most of a month to admit it. Then they rebuilt how people find us. Portland SEO and local SEO I understood. AEO, GEO, and LLMO were three acronyms I would have been embarrassed to admit I didn’t know, and the AI visibility work was honestly the part I expected to be nonsense. What changed my mind was that nobody promised they could control what an AI platform says. They identified the questions our buyers were actually asking, showed me we were invisible for all of them, and started reporting against it every month. Two prospects have since told me they found us by asking ChatGPT who to hire for public relations in Portland. Their paid media and Google Ads brought in people who were already looking for help, and new ads went live in days instead of the weeks we were used to waiting. The work I didn’t know to ask for was operational. AI automation now handles our intake, scheduling, proposal preparation, and onboarding. I worried it would cheapen a relationship business. It hasn’t. The machines moved the paperwork, and my people kept the counsel. My account directors got their weeks back. Our first quarter produced no new clients. Our reporting is still more granular than I need, and I have asked twice. But we signed 10 additional retainer clients that first year and absorbed all 10 without our work slipping or anyone burning out. My fear was never really that marketing would fail. It was that it would work and break us. My firm now runs without me being its salesperson, proposal writer, and last line of escalation. That is probably the part I’m most grateful for, and it isn’t the part I went looking for. If you run a public relations or professional services firm and being excellent at the work hasn’t made your pipeline predictable, these are the people to call.

We run Baja Llama, a DTC apparel brand, and we brought WKND Agency in to take over paid media and creative after a stretch where our growth had flattened out. They handle a lot for us now: Meta Ads management, Google Ads management, AI performance creative and AI UGC, plus our full email and SMS marketing program. On the paid side that means campaign strategy, audience targeting, budget allocation, and constant creative testing rather than set it and forget it. On the retention side they rebuilt our core email flows, reworked our customer segmentation, and put an actual retention strategy in place instead of one off sends. The creative output is where they separate from the other shops we talked to. As an AI creative agency they take our existing brand assets, copy, and messaging and turn them into a real volume of testable ads, AI UGC included, without us having to run a new shoot every month. What changed things operationally was Growth Atlas, their reporting system. We finally had net sales, ad spend, customer acquisition cost, and marketing efficiency ratio sitting in one place. Tommy Patterson then used that to run growth forecasting with us and tie those numbers to real decisions: what we should spend, what we could actually support with inventory, and what the growth plan looked like quarter to quarter. The business consulting has been worth as much to us as the media buying. On results, the trajectory is what matters. We went into the summer wanting to share, and WKND was straight with us that scaling that hard would cost us efficiency in the short term. It did, and we signed off on it. May came in 66.5% up and June 67.9% up year over year, and across May through August our net sales grew 30.2%. Then they consolidated. August delivered 28.1% more net sales on essentially unchanged ad spend, with marketing efficiency ratio improving from 2.27 to 2.91, a 28% efficiency gain in a single month. That is the number I watch, because it means the growth is now compounding instead of being bought. What I value most is that Tommy manages the incremental dollar rather than a blended average. He told us upfront what the next dollar of spend would and would not return at each stage, which is why the efficiency dip was a decision we made together instead of a surprise on a report. Most agencies show you a blended ROAS and hope you do not ask the follow up question. If you are a DTC brand looking for a paid media and AI creative agency that will actually connect the ad account to the P&L, this is the team.

As a small business owner, I wear a lot of hats. Our company operates in two closely connected markets in Portland, Oregon: design and custom metal fabrication. I also know enough about websites and technology to recognize when an agency is providing real solutions instead of simply repeating the latest buzzwords. After working with WKND Agency for six months and consulting directly with Tommy Patterson, I can honestly say they understand both our business and the technical work required to help it grow. Tommy took the time to understand our business, the type of projects we want, and the challenges that were keeping us from growing. His business consulting helped us get clear on our positioning, services, ideal clients, priorities, and how we turn online interest into qualified leads. On the technical side, WKND helped us strengthen our website structure, keyword strategy, technical SEO, service pages, and case studies. They also introduced us to AEO and showed us how to organize our expertise around the questions people are actually asking. This has given us increased visibility across traditional search engine results pages (SERPs) and AI-powered answer engines, along with a much clearer strategy for generating leads through SEO and AEO. WKND also brought a lot of value as an AI automation agency. They helped us identify repetitive and disconnected processes and create more organized workflows for inquiries, follow-up, content production, measurement, and ongoing learning. The biggest result is that everything finally feels connected. We have clearer priorities, stronger systems, increased search visibility, better lead-generation opportunities, and a practical plan we can actually follow. With our website, content, tracking, and lead-handling foundation now in place, we’re finally ready to launch Google Ads with confidence. We’re excited to build on our organic visibility and generate more qualified leads through SEO, AEO, AI search, and paid search. I highly recommend Tommy Patterson and WKND Agency to any small business owner who wants a knowledgeable, honest, and practical growth partner who understands both the technical side and the realities of running a business.

As the owner of Terra Alinea, I came to WKND wanting a real plan for growing our online presence and getting our niche services in front of the right people. They handled our Google Business Profile, built and ran our SEO/AEO strategy, and set us up with AI automation and content generation. It all works together… better search visibility, less time lost to daily busywork, and unique + beautiful content that actually sounds/feels like us. I highly valued working with a team that could explain the thinking behind the strategy and then go execute it. Working one-on-one with Tommy Patterson on the consulting side has been just as worthwhile. He helped me get clear on our positioning, where to best put our energy, and how to think about the next stage of growth, which was a unique challenge on this frontier. Having someone in my corner for both the marketing work AND the bigger business calls has made this a genuine partnership. I'd recommend Tommy and WKND to any small business owner looking for people who truly know their stuff, and aren't afraid to roll up their sleeves in execution of creative vision. Thank you for everything you've poured into Terra Alinea… our impact in helping others is continuously growing and we couldn’t be doing it at this scale without this incredible team.

One of the worst possible company to work with. Everything stops with the sale, and when you send them the first installment. After that, they drop you to the C team, try to push you to spend a ridiculous amount of money on ads that do not pay off at all. Waste of time and energy.

When I started with WKND, I was cautious after several disappointing experiences with other agencies. However, their expertise in facebook ads transformed our apparel store's performance, leading to remarkable growth. Their creative strategies and comprehensive services exceeded all expectations. I now trust WKND completely and am excited about exploring new growth opportunities with them.

I highly recommend WKND for anyone looking to expand their business. My investment with them exceeded expectations in profitability. Introduced by a friend who successfully sold his company with their help. We saw significant improvements in EBITDA and strategic positioning. Their consultancy and marketing services have delivered fantastic results for us.