khaan
I’ve been trying to make a payment…
I’ve been trying to make a payment through PayPal, but every time the payment is processed, the amount is immediately refunded. I contacted support, and they told me it was a system error. However, the issue still hasn’t been fixed. I also confirmed that the name on my account matches the name on my PayPal account, so that doesn’t appear to be the issue. What makes the experience even more frustrating is that their support takes around a day to reply to each message. This makes it very difficult to resolve the issue when the problem is still ongoing. I’ve tried multiple times to complete the payment, but I’m still unable to do so. I hope they fix this PayPal issue soon and improve their support response time.I can also make it more direct and frustrated, while keeping it professional and credible.
Response from WizzgiftSep 24, 2026
Hi Khaan, Thank you for sharing your feedback, and we’re sorry for the frustration this has caused. PayPal payments on Wizzgift are subject to our internal automated risk and security checks. Even when the name on your Wizzgift account matches your PayPal account, there are several other factors our system evaluates before accepting a payment. If a transaction is flagged as potentially risky, the payment is automatically refunded and the order is cancelled. This is a preventive security measure designed to protect both our customers and our platform from potentially unauthorized or high-risk transactions. Unfortunately, our support team cannot manually override or bypass these risk checks. If PayPal continues to be automatically refunded, we recommend using one of the available cryptocurrency payment options for the time being. We also acknowledge your feedback regarding our support response time. We understand that waiting for a reply while experiencing an ongoing payment issue can be frustrating, and we’re working to improve this. We appreciate your understanding and apologize again for the inconvenience.