WizKidsReviews of wizkids.com

Ordered a product over a month ago, the estimated delivery time keeps getting pushed back every week. Current estimated delivery date is two months after purchase.

I ordered a single item and it has yet to arrive it has been more than 3 weeks since the order date. I have had no response from Wizkids about the order after 3 separate emails. The item was over 130 USD and I do not enjoy being ripped off.

Pre-ordered two plushes on november 2023 the 24th, the items got delayed, no problem... But when they finally got in-stock, the order was never sent. Order status is still in "confirmed" with no answer from the customer service despite multiple attempts to contact them (not even for a refund, but first to know why my plushes still haven't been sent ??!). 2025, still 0 response, 0 refund. Don't buy from them.

I am a huge Wizkids customer at my local dealer but some products are hard to get so I bought 4 items on the Wizkids website and paid USD94.62$ including shipping. I bought 1 unpainted mini and 3 kidrobot plushes for my sons Christmas gifts. All items were In Stock at the time of the order. I received the prepainted mini a week or so after the order was paid. When I received the box, I thought the box was way too small for all 4 items. When I opened the box, there was only the one mini I ordered. I checked online and they split the order in two. The plushes were waiting for shipping process to begin. I waited another week and I checked again and the order status was the same so I contacted Wizkids to ask about it. They replied there was a delay and to hold on with patience. 2 weeks later, the order was still waiting to be processed so I contacted them again to know what was going on. No answer. I sent another email a couple days after and I had still no answer from them. I sent a refund request by email and I had no answer. I checked online and found people had similar experience than mine with Wizkids, which really startles me since the products are always high quality and brings a lot of joy and fun to my family. I opened a transaction dispute with my credit card company in the hopes that I'll get a refund. The real sad thing is, my sons will have no plush for Christmas and they really wanted it so bad. I feel I was let down by Wizkids and I doubt I'll ever order from them again.

I ordered an item worth something like 100€. They shipped it. It never reached me. Expedition says the address was wrong but it wasn't, it's literally my home address where I receive hundreds of items form Amazon or Vinted or eBay etc. The package was returned to WizKids. But did I have a refund? Nope. I contacted them and after one initial answer where they confirmed the package was returned, I never heard of them again despite insisting a lot.

Long story short: Ordered 3 items, intending to maximize shipping value. Received 2/3 items with a packing slip that didn't include my primarily desired item. Contacted support and was told they'd send a new one. When asked, they said to wait a week before following up. They update their site to "sold out." I inquire again, saying I'm worried and it's easy to assume they ran out. Support confirms it's out of stock and immediately executes a partial refund for the item (paid price plus about 1/3 of the shipping total). 10% off voucher as a "token of our apology." Note, I had a 10% off coupon already, and getting a 10% coupon only requires registering an email address for the newsletter. Valueless. I explain I didn't get the main item I was looking for, and mainly ordered the other two items to get shipping cost value. Lamented that they didn't contact me before shipping me 2/3 items as if nothing was wrong, and that they didn't contact me before executing a partial refund, rather than letting me assess my options. I found the item I'd wanted elsewhere for about $10 more. In the meantime, I see they give out 15% off codes to people who leave items in their cart. I followed up a few times, pointing out I had to pay more for the item because of their delays and lack of communication, talking through how their handling was not consumer friendly, and how their 10% voucher is basically worthless (and doesn't even compare to the free 15% off code). I indicated I was not satisfied and wanted information on a partial or full return of my 2 items I did receive. I've been ignored for a calendar week at this point. My last communication (today) laid out my reasoning for how this handling may not literally be theft but is the same in spirit. I will never buy from Wizkids again. Ignoring support inquiries and valid requests for returns is poor practice and invalidates the return policy on their site. Buyer beware - quality may be hit or miss, and their honoring of policies or rectifying of mistakes will be just as hit or miss.

I ordered a £70 product from WizKids. After waiting a couple of weeks the tracking reported it as delivered but it hadn’t been delivered! I contacted customer services. They assured me they would re-send it…… nope. It’s been 43 days now and I am still getting reassurance messages from customer services that my product is on its way and the tracking info should update shortly. Shocking service!!!!

Wizkids professional bait and switchers. I would leave negative stars. I bought the mega-dungeon bundle and they changed it to the mega walls bundle and then raised the price of the dungeon bundle 100.00. Then ignored my messages. Scummy business practices.