WithcoveReviews of withcove.com

False advertisement and standard doctors who just prescribe medicine. I sign up at the service because a lot of natural remedies were advertised. However, when I got was a Doctor Who wanted to put me full of pills and didn’t take any of my personal case into consideration. I called complaining asked for a refund of the pills. They charge me for that I didn’t want and they did so but did not cancel my account. Three months later I get charged a $30. When I call for a refund and they refused telling me I should’ve submitted a request for canceling. I asked him how this phone call was any different than the last one and they said because their notes mentioned, I would talk to my provider again. And me mentioning that made them keep my account open. That is baloney. They told me to reach out to him about the supplements when I complained about what I was experiencing. I figured they wouldn’t tell me to do that unless I still have time to talk to him since I had already paid for that time. But no. Awful service, not what they advertised, nothing is customized, and robotic doctors. I never leave bad reviews but this warranted it. Don’t get this.

I googled propranolol prescription and out popped COVE, it was a page saying I could get the medication after a "consultation". Nowhere on the page does it mention that they only treat migraines, lol! After paying the 50-dollar consultation fee and the 45 dollars for the drug, their doctor shoved "we only treat migraines" at me and that was it. The customer service REFUSED to refund me the consultation despite me telling him that I was not notified that they only prescribe medication for ONE condition. It is a total scam, avoid by all cost!!!

SCAM SCAM SCAM! I went through the steps to get migraine treatment and after that they charged my card immediately for a consultation and 2 Medications…this was on Feb. 10…today is Feb 24th and I still have yet to get any of my medications in the mail nor have I gotten a shipment confirmation. When I sent an email to cove I was told by a “Marty” that there was a glitch in their system and they would send the prescription right over to their pharmacy and expedite it so it would be processed…that was a response from them on Feb. 21st and I still have nothing. I’ve now sent another email but it looks like I’ll be disputing this with my credit card company since they charged for services and did not provide any. Stay far far away from this company it’s not worth the time or hassle

They take advantage of people desperate for medication

I only give Cove 1 star because I didn’t lose any money. I agree that Cove is a scam because they definitely over promise to people who are vulnerable due chronic pain but they do not deliver. After I spent at least ten hours writing copious notes to answer the nurses’ questions over the course of a week and a half, they decided that my case was too complex. I responded to that decision by writing that I was disappointed and that although my case was assigned to a young ARNP I’d hoped someone more experienced would review my case. The next day, I was reading thru my personal email account and noticed that the approx 8-10 emails between me and Cove that were previously there just yesterday are now gone. I did not delete them. I did not give Cove or anyone else my password or access to my account.

When I first started with cove, they were great! They have since gone way down hill! They don’t respond to any emails..AT ALL! They take your money, immediately..that’s all they do quickly and efficiently! They say “we care”? Nah, not at all! If you have other options, go for it! After 5 emails and direct contact with CS and the dr…nothing! Horrible way to treat migraine sufferers! It asks for date of service…too many to put in one date!

I signed up based on the expectation that I would hear from a provider within 48 hours as indicated on the Cove website. 3 days later I still hadn’t heard any communication from them so I reached out and they gave me an excuse about high volume. I continued to wait. Reached out again and was given more excuses days later. Then a dr messaged me with questions about something that didn’t even apply to me- like he got me confused with another patient. I requested to quit their service and get refunded because 6 days later I still have no treatment plan but they say- I’m free to cancel but they will not refund me. And they billed my insurance but haven’t even provided me with medical care yet which some might consider fraud. I asked for a supervisor to contact me but haven’t heard back. It’s a bait and switch

Would give zero stars if possible. Scam, lost $65 for supposedly telemedicine the dr did absolutely nothing but ask a question that now I had to report to my bank as fraud. They refuse refunds for whatever reason, scamming people to make a living I guess regardless of their policy saying refunds for services but apparently not.