WithcoveReviews of withcove.com

Long time customer and just recently unable to get prescription big miscommunication between company and providing pharmacies. Refusal to answer pharmacy when clarification requested for prescription refill. Big miscommunication with one source who is no longer doing business with them. Guess I will have to reestablish with neurologist again to get my nurtec. I have the same chronic conditions I have had from the beginning and now it is a new problem.

Absolutely horrible service. Lack of communication. Refills are a nightmare. Constantly having to guess who has what, where, when, how.

I decided to give Cove a try to see if I could get my headache medications delivered to my home quicker and easier. I have been been taking Topamax (topiramate 100mg) for over 5 years now but ran out a few months ago due to my primary care physician moving away. This is why I decided to give Cove a try. I use Nurx instead of my local pharmacy for my birth control and I love it, so Cove seemed like a good option. Unfortunately, I was very wrong. For one, Cove has you add your "preferred medication" to your cart BEFORE completing the consultation and they charge you for the medication BEFORE so as well. I ended up pre-paying for my topiramate that I did NOT end getting prescribed as the physician who reviewed my case decided I was not suitable for Cove's services. Despite the fact that I have been taking this medication every single day for the past 5 of my life and I just PAID for this medication BEFORE the consultation. Also, the consultation process takes a very long time. About 48 hours in total in which the physician pretty much asked me the same questions that I had just answered on the health questionnaire. It also includes ridiculous video clips. Overall, it's an incredibly overpriced ridiculous migraine subscription service in disguise of some premium service. It was a complete waste of my time and money. It's very unethical to charge the customer for a medication BEFORE their consultation. I ended up using Call On Doc the same day I got rejected from Cove. I took a much quicker health survey in about 10 minutes (with no absurd videos). A provider reviewed and responded to my case within 2 hours of submitting my health questionnaire. That provider prescribed me 6 months worth of topiramate to my local pharmacy which was available for pickup the same day and paid for by my insurance. Call on Doc completely made up for the disaster that was Cove.

I used their service because the medication was cheaper than I was able to get. The biggest scam this company does though, is their “Cove Care” extra charge. They charge an extra $10 a month (charged quarterly when your medication shipped) so you’re charged an extra $30 along with your medication on a separate charge. This service is nothing but an extra money grab. The service includes “Unlimited messaging to your provider/regular check ins with your provider and access to a migraine tracker.” I don’t need unlimited access to my provider for migraines, especially when I’m used to and comfortable with the medication I’m on. I’ve never had to speak to anyone other than when a prescription had to be renewed. And the migraine tracker…I guarantee over 90% of the users have never used it. It does exactly what a pen and paper or typing it in your notepad does. It’s just something to throw on to make it look like you’re getting some extra perk. The “Cove Care” charge is an absolute scam and they know it. The easiest way to fix this is for it to be an optional service and we all know why that’s not the case.

This company is trying to charge me a consultation fee over a YEAR later from March 2023, citing a processing error. My account was closed May 2023! How can you all come back over a year later with no emails or contact from that time frame up until now. You scammers have lost your minds! Must be hurting for business trying to swindle past customers out of money!

Don’t use this company. I emailed the company about their billing schedule and they never honestly answered me about when I could expect to be charged. They do not make cancellations easy. Their app has no account information on it so you then have to go to their site and navigate it to find account information. Why not have that in the app? Because they want to make it hard for you. I emailed them asking them to cancel because I didn’t want to be charged. I had a free three months with them and just didn’t use the service enough to justify paying them. I don’t get migraines frequently enough. They charged me on the day that I emailed them to cancel my account but they didn’t tell me, I just got the insurance bill. They then waited another seven days to cancel my plan. They used barriers to prevent me from canceling so they could charge me another cycle.

They don’t even read their reviews because they don’t care. This company is so poorly managed. They used to be good but they suck now. I can’t get my migraine medication anywhere else because I don’t have commercial insurance through my employer. Nurtec is $2,400 for 16 pills without insurance and there’s no generic. I tried to get through my PCP but she can’t do it because she said I have to see a neurologist and the wait is 9 months to do that. So I started using Cove and they were good at first but then a year later everything started going downhill. They switch doctors constantly and they don’t read their messages because they’re always on vacation. They will bombard you with constant excuses. There are only 8 doctors for all of the migraine patients so they are very understaffed and that causes patients to suffer. This would NEVER happen with real doctors. I’ve been without my medication for 6 days now because they didn’t submit the proper paperwork and authorization on time and it caused me miss work because I’ve had a migraine for 72 hours. I depend on this medication to prevent migraines and they screwed me over royally!!! They don’t care about their patients then blame them when they don’t do their jobs. I’m beyond livid. STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!

They claim to save you money…. but they’ll take it later on with little warning. Absolutely no detailed info on my account for billing. I *THINK* I pay $30/quarter for ongoing treatment, but there are never any statements or receipts or email confirmations. Add $45/quarter for the prescription. Recently, they emailed me at 7 pm on a Friday that they were going to charge me $112 the following Monday (so, less than one business day notice) for an insurance claim for “ongoing cove care.” when I asked for more details, they provided a sample screenshot of the checkout process that I “must have selected the pay later option. Sorry you forgot!” ???? They cannot provide any proof that I selected that, and they cannot provide any information on how this is different from the $30/quarter charge. Horrible customer care team. Shady practices. I’ll stick to excedrin, thanks.