Wistoyz|Kid Toys online | Spirit of JoyReviews of wistoyz.com

I ordered a dinosaur for my grandson for Christmas. A fake turned up, they sent lovely messages saying how sorry they were and would send replacements. This company is a total scam, In My opinion. 6 months later nothing. No item. No money refunded, and my grandson didn't get his dinosaur. Please, please do not order from this company. It was a lot of money in this day and age to bring some smiles to my grandsons life, money I genuinely didn't have. They ripped us off, they are heartless.

Similar experience to others. I ordered a Jellycat Smudge Hippo and received a fake. The only option they gave me was to send the item back (to China) for a refund, or they can send me a replacement. I opted for a replacement (even though I knew it was unlikely to happen) and with multiple emails back and forth, they are "waiting to hear from the warehouse". It has been over 2 months since I contacted them. Do not order from this company!

Ordered a jellycat smudge the monkey toy and what I received was anything but. The animal wasn’t even recognisable and when I requested a return/refund they only replied with “can you send a picture of the item”. I repeated their own returns policy which stated the item must remain in tact with original packaging so I wasn’t going to fall for it. I have asked three times in emails for the returns policy information so I can return explaining I’m unsatisfied with what I’ve received and that is enough reasons. This is still ongoing as of the 23/2/26. Do not buy from this business. Hard lessons learned here.

If I could give 0 stars, I would. I ordered a name brand toy and paid the name brand price. They sent me a fake and refused to do anything about it. Do not order from this company.

I ordered a Lego set and it was $20 less than what it was on Amazon. Still expensive, but figured every little bit of savings helps. It took forever to arrive and didn’t come until well after Christmas, many weeks out and when it came, it was in a plastic bag with Chinese writing on plastic, no box and fake. It was not a legit Lego set and pieces are missing and it does not work.

I was sold an absolute fake toy. No idea (naïve I know). I contacted them to ask for a refund and they will only send me a replacement. I obviously don’t want a replacement as it will be another fake. They won’t give me. My money back unless I pay the extortionate cost to send the fake toy back. Avoid at all costs! Review dated to align with date of delivery. I have pictures but it doesn’t give me an option to upload the laughable fake I was sent!

On the Wistoyz Facebook page, it gives the email address as support(at)wistoyz.com. When I sent a message to that address today it was returned as undeliverable, with the message "Remote server returned an error -> 554 RCPT (support(at)wistoyz.com) dosn't exist". Note: This message board does not allow email addresses in any messages, so I wrote "(at)" instead of the symbol @.

I was sent 2 little gift card around Christmas 2021 that's says I won a free gift I can choose from 6 things and they gave me a website to go to to get my prize at wistoyz .com /surprise but when I go to it y'all won't let me get my prize so I feel bamboozled