WiseStampReviews of wisestamp.com

Response from WiseStampDec 22, 2025

Hi Eric, Thanks for taking the time to share your experience. We’re really sorry for the frustration this has caused. We apologize for the access and payment issues you ran into after the UI update, as well as for the support experience you described. We do offer 24/7 support, and we’re sorry that this wasn’t reflected in your interaction with us. We’d love the chance to look into this personally and get everything sorted for you as quickly as possible. To do that, we’ll just need the email associated with your account. Please reach out to our support team using the chat bubble in WiseStamp (webapp.wisestamp.com), and we’ll make sure your case is escalated. Thanks again for your feedback. We'd like to turn this around for you.

Response from WiseStampDec 17, 2025

Hi Rob, Thank you for taking the time to leave a review. We’re really sorry to hear that your experience didn’t meet expectations. Since your onboarding, we’ve made a number of updates and improvements, and we’d genuinely appreciate the opportunity for you to give the platform another try. We have a support team that is available 24/7, and we apologize that this wasn’t clear from your experience. If you’re open to it, please get in touch so we can make sure this is properly resolved. At the moment, we don’t have your account information, so we’ll need that to assist you directly.

Response from WiseStampDec 17, 2025

Hi Dolphin, Thank you for sharing your feedback! We want to clarify that the features and functionality of WiseStamp haven’t been reduced — while some things have been reorganized, all features and entitlements for your plan remain the same. In fact, our signature editor has been enhanced to give you even more creative freedom, with new design and customization options to make your signatures look exactly how you want. We’re sorry this wasn’t clear and completely understand how that could have been frustrating. We value your feedback and are continuously working to make things smoother. We’d be happy to welcome you back anytime and hope you’ll consider giving WiseStamp another try.

Response from WiseStampDec 11, 2025

Hi Nevena, We’re very sorry for the difficulties you experienced and understand how frustrating it must have been. We’re glad to confirm that your refund has now been processed and truly appreciate your patience while this was resolved. The issues you encountered have since been fully fixed as well. For clarification, WiseStamp does work seamlessly on mobile devices, but we regret that this wasn’t your experience at the time. We are actively working to prevent similar issues in the future. We take every customer experience seriously and remain committed to providing a reliable, fully functional service. We would be happy to welcome you back anytime and hope you’ll consider giving WiseStamp another try. We’d love the opportunity to provide a much smoother experience.

Response from WiseStampDec 7, 2025

Hi Victoria, We sincerely apologize for the delay and the frustration this has caused. Our chat system is available 24/7 and is designed to provide faster and more efficient support than email or phone, ensuring that we can assist our customers as quickly as possible. While we typically respond promptly, there can occasionally be short delays during periods of high volume, and we appreciate your patience and understanding. Please don’t hesitate to reach out again. We will make sure that your request is handled smoothly and quickly.

Response from WiseStampNov 18, 2025

Hi Nick, We’re really sorry to hear about the trouble you’ve had and the frustration this has caused. We no longer receive support requests by email, which is likely why you haven’t received a reply. Our current support channel is through the WiseStamp chat bubble at support.wisestamp.com, and our team is available there to help with subscription and billing issues. Please reach out to us through the chat, and we’ll make sure your request is taken care of as quickly as possible. We truly appreciate your patience and the chance to make this right.

Response from WiseStampDec 1, 2025

Hi Bethany, We’re really sorry to hear about your experience, and we appreciate you taking the time to share it with us. This definitely isn’t the kind of service we want any customer to feel they’ve received. We have reached out via email and are ready to help however we can. About the additional issues you mentioned—we’d love to offer a bit of clarification. Our signature editor is built to be customizable and responsive, and most design adjustments (including alignment and layout changes) can typically be done directly in the editor without any added cost. We do offer optional design services for those who prefer extra help, but we’re sorry if this wasn’t clear or if the experience felt limited or frustrating along the way. Your feedback helps us improve. We truly care about our customers and appreciate the years you spent with us. If you’d like to continue the conversation or if there’s anything more we can do, please feel free to reply to the email you received. We’re here and happy to help.