WiseStampReviews of wisestamp.com

Response from WiseStampApr 6, 2026

Dear Victor - We checked your case, and our support team cancelled your subscription after you approached them. They sent you a confirmation email for that, right after your requested. This means you won't be auto-charged again. This will happen on the day your subscripsion ends, as notified in the message sent to you. Here is our policy and guidelines for How to cancel your WiseStamp subscription: https://support.wisestamp.com/en/articles/12561429-subscription-cancellation-and-refund-policy We're sorry for your cancellation, and hope tosee you as our customer again, The WiseStamp Team

Response from WiseStampFeb 9, 2026

Hi Ajka, Thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling this way. We want to clarify that we do send emails about pricing updates, and when you reached out to cancel, your account was canceled by our support team the same day. If anything about the process felt unclear or frustrating, we truly apologize. Your feedback is taken seriously, as this isn’t the experience we want for our customers. If there’s anything we can still help with, please don’t hesitate to contact our support team directly.

Response from WiseStampFeb 4, 2026

Adam, First and foremost, I’m genuinely sorry for the experience you went through. What you described is frustrating, exhausting, and absolutely not the experience we want any customer to have, especially when you’re simply trying to expand your account and give us more business. As the head of Support, I take full ownership of this. The delays, the ticket resets, being passed between reps, and the feeling of being stuck in a loop are clear signals that we failed you here. That’s on us. Your feedback was taken very seriously. In fact, it directly accelerated two concrete changes on our side: Self-serve seat management – We were already planning to allow customers to add seats on their own, but based on your feedback, we moved this up in our roadmap so customers won’t have to depend on Sales or Support for something that should be simple and immediate.Billing & account request handling – We’ve tightened ownership and monitoring of our billing and account-related queues to ensure these requests are handled faster and don’t bounce between teams or reopen as new tickets.I also want to be very clear: growth on the executive level should never come at the cost of losing touch with our customers. Your message was a needed reminder, and I appreciate the candor — even when it’s uncomfortable to hear. As a small token of appreciation for taking the time to share honest feedback and give us the opportunity to improve, I’d like to add 5 additional seats to your account at no cost. If you’re open to it, please email me directly with your full username and or account name at [email protected], and I’ll personally take care of this for you and make sure things are resolved smoothly. Thank you again for calling this out. We have work to do, and we’re doing it.

Response from WiseStampFeb 2, 2026

Hi SeaRay, We’re genuinely sorry to hear about your experience and understand how frustrating it can be when you’re looking for immediate, human assistance. We do want to clarify that live support is available, and our team has reached out multiple times to help resolve the issues you raised. When our AI assistant is used, it’s meant to provide quick guidance — not to block access to a real person. We’d be happy to assist and review your case directly via email and help close the loop. Thank you for sharing your feedback — we’re continuously working to improve the experience for all users.

Response from WiseStampJan 4, 2026

Hi Sunny, Thank you for taking the time to share your feedback with us. We truly value every customer and, of course, hope you’ll choose to stay. Before processing a cancellation, we aim to better understand what isn’t working and explore whether we can help resolve any issues. Your feedback is important to us and helps us continue improving our product to better meet our customers’ needs. That said, if you decide to proceed with cancellation, we fully respect your decision. If you did not yet request a cancellation or have any questions, please reach out to us via the WiseStamp chat bubble in your account, and our team will be happy to assist you.

Response from WiseStampJan 5, 2026

Hi Nikita, Thank you for sharing your feedback. We are really sorry for the frustrating experience. As requested, we have canceled your subscription and processed a refund. We have also shared your report with our product team so they can investigate why the templates were not available after your upgrade—this is certainly not the experience we intend to provide. For additional context, WiseStamp has been in business for over 15 years and serves more than 1.2 million customers worldwide. We take technical issues such as the one you described very seriously, and our team is actively looking into what may have caused this. Our Support Manager would be more than happy to speak with you directly to gather additional details. We will reach out via email shortly to schedule a call, should you be open to it. We truly value your feedback and are continuously working to improve and make the experience smoother for our customers. We would be happy to welcome you back at any time and hope you’ll consider giving WiseStamp another try in the future. Kind regards, The WiseStamp Team