WipeRecord, A Division of Eastman Meyler, PCReviews of wiperecord.com

Update from my last review....service has gotten worse. I’m somehow locked out of my online account and no one there can seem to fix it after several calls and online chats. My paralegal is extremely rude and never keeps me informed. I had a friend that wanted to pay my balance off as a Christmas present in hopes that it would move things along but the system wouldn’t process her payment and then somehow mysteriously a week later the payment is processed and debited from her account? I contacted them about this to make sure that only 1 payment was going to be debited since we tried to make the payment twice, no response. I have no idea what’s going on with my case. I’m just really disappointed and disgusted with the lack of communication. I know getting MY record clean isn’t important for them but it is to me and I paid for a service, we have a contract, you’d think they would do right by they’re customers.

I contracted wipe record in August 2017 after calling in telling them what we needed and why we needed it. We lived in GA and had immigration court and our attorney recommended we expunge 2 charges from Indiana. After a lengthy call with wipe record they had given us the great news that they could handle our case long distance through email and phone. I made my first payment the next day, we were told it was a very quick process and as soon as our contract was paid by 50% the petition would begin. I had more than 50% of the contract paid for by October 2017 yet they had not even started my case. I called wanting to know why. The explanation! If you would like us to complete your petitions it is best to pay the contract in full. So by November I had paid the $1900 in full because this company knew of our urgent need for the expungement. Once paid in full The para legal said he would draft up the petition in a few days. That never happened not only did it take more than 2 months to draft a petition. He said he had a back log from the holidays. My emails and inquires went unanswered. Finally a supervisor the supervisor got in touch with me offering me an expedited service for the poor survive I was provided. In Jan 2018 I received and email saying my petition had been drafted that I needed to review the petition and sign, send back. FIRST problem I paid for 2 cases SECOND the petition had the incorrect DOB. I notified the para legal that I paid for 2 cases and the dates were incorrect so I DID NOT SIGN. he returned my email saying he would correct the error. Later that day I received an email with both petitions with the corrected DOB. So I signed and returned. No word from them for several more months. Finally we get a court date notifying us of the day for each case and a lawyer would be present on my behalf. Well the judge granted the expungement on 1 case. BUT A HUGE PROBLEM THE DOB WAS THAT OF THE INCORRECT DOB ON THE FIRST DRAFTED PETITION THAT I DID NOT SIGN. THIS MEANS HE FILED THE PETITION WITH THE COURT BEOFRE I SIGNED THE PETITION. BECUASE I SIGNED THE CORRECTED PETITION AND I HAVE PROOF IN EMAIL LOG. SECONDLY THE SECOND CASE WE ERE EMAILED AND SAID WE HAD TO APPEAR IN PERSON IN INDANA IN FRONT OF A JUDGE. WHEN WIPE RECOCORD KNEW THEY WERE HANDLING THIS CASE FROM GA AND WE WERE TOLD FROM THE START WE WOULD NOT NEED TO BE PRESENT. IF WE WERE TOLD ANYTHING DIFFERENT I WOULD NOT HAVE PAID $1900 TO A LAWYER. I WOULD HAVE USED THAT $1900 AND PAID FOR MY TRIP TO RESOLVE THE ISSUE ON MY OWN BUT SINCE THEY CLAIM TO DO THIS EVERYDAY AND ARE PROFESSIONALS I THOUGHT MY MONEY WAS SAFE. IT IS NOE MORE THAN A YEAR LATER AND NO REAL RESOLUTION. 1 CASE THAT WAS GRATED WAS FILED WITH INCORRECT INFORMATION AND THE SECOND CASE HAS NEVER BEEN RESOLVED BIG RIP OFFS. Ya and the contact time is 48 hours the supervisor surpasses 7 days still no contact Wipe record reported this review for containing personal information which it does not. This company is a scam

My husband has been working with these people since October... We've given them nearly $2000 of our hard earned money and in return the only thing they could produce when asked for an update and proof that they're working on our case is a background check... THAT WAS PULLED TODAY!! It's been 8 months and they just decided to pull a background check??? I can do that for $50 on the internet. I will not be giving them a penny more and will be pursuing a full refund.. which is unlikely considering the other reviews they have.

VERY RUDE CUSTOMER SERVICE REPRESENTATIVES , ABSOLUTELY NO KNOWLEDGE OF THE LAW , SIX MONTHS STILL NO REFUND , IF YOU CALL THIS FIRM THERE WILL BE REPS ON THE PHONE WAITING TO TAKE YOUR MONEY , BUT IF YOU HAVE A QUESTION BE PREPARED TO LEAVE A VOICEMAIL THAT WILL NEVER BE ANSWERED I HIGHLY RECOMMEND YOU FIND A LOCAL ATTORNEY WHERE YOUR CASE IS

Took them four months after I had sent all the info. paperwork needed to start case. Along with $600.00, after continues times of e-mailed & calls I finally received a phone call stating that they couldn't help me. And that out of the money paid only $309 would be refunded. This was on Aug 25th. I was told I would receive refund in thirty days. I contacted them on Oct. 1st. Was sent an e-mail that it takes 30-90 days to process. It is now Jan 16th. Still being STILL NO REFUND OR CONTACT INFO AS TO WHEN IT WILL BE RECEIVED. Calling BBB in every state if possible they practice in, possiblity the attorney general.

I am extreamly unhappy with Wiperecord. I began my expungment process in Febuary of 2017 with the eligibility test. The person that I spoke with on the phone informed me that I would be able to get the expungment. I sat out of summer school so that I could pay for the expungment. I recieved a phone call around early june asking if I wanted to have the my entire record expunged instead of the one charge. I sent Wiperecord my complete criminal background history which they should have already obtained. Later that month June 2017 I recieved an email around informing me that they could not go threw with the expungment. They told me that i qualified to be fully refunded my money minus the $300 research fee. I called in July with questions about my refund and was told it would go out with Augusts refunds. I called in August and was told they were mailing the checks out as we spoke. It is now September and I have still not recieved my money . I call them but for some reason I just cant get a answer.

When I first signed on with Wiperecord to expunge my arrest, I had been informed that there is a 100% money back/customer satisfaction guarantee. This put my mind at ease when singing up with them. I was told it would take 3 to 5 months to expunge my record. After 5 months, the company was very slow with the process, and they were just beginning, this caused me to question their guarantees, so I decided to expunge my record on my own. When I first signed on with Wiperecord, they said they were fast and efficient, and I was busy at the time so I was unable to expunge my own records. After the 5 months had passed, I had more time and was able to perform my own expungement. When I informed Wiperecord of all this, they said that they would not refund my money because I voluntarily terminated the contract of service. I told them I understand this, and that I should at least be refunded most of my money because they had done probably an hour's worth of work up to this point (I know because I ended up expunging my own records at a much faster rate than they were going at). They said it does not matter if they did little or no work for me, and that once I had paid there were no refunds. This made me feel as if Wiperecord was in business of pure monetary gain rather than the interests of it's customers. I understand that the contract says no refunds allowed under voluntary termination, I just feel that if a company truly cared about the future and interests of it's customers, it would be more willing to work with it's customers in a case like this. Ultimately, Wiperecord did little to help me, and took $1000 from me for next to nothing. Some of the worst customer service I have ever experienced. For those that were able to receive a "fast and efficient" expungement, I'm happy for you, but this company was not the right one to go to for me.