WipeRecord, A Division of Eastman Meyler, PCReviews of wiperecord.com

My name is Cory Green I have written a not so pleasant review a few months back. Im not one to rant, but as I told my rep, my experience must be heard again! I seeked help from Wipe Record to aquire my relief of disabilities. I've been mislead lied to and even yelled at for being disappointed. My last task from Wipe Record was to sent the original notarized relief of disabilities form to them to send to the court. I did it once prior and the mishaps was it went to the wrong court. I renotorized and sent another no problem I didn't like but understood. The corona started closing things down. February was to be my communication with probation. I understand the shut down. I spoke with my rep. this morning to just check up. No expectations! Only to hear he spoke with the court and as they finally started going through the files on judges desk, my file was never recieved again and he need me to send another notorized document. My rep. blames the N.Y. court offices never taking any responsibility. He seems to have the gift of gab selling me his catchfrase "I'm trying to help YOU out here." I was too upset to speak. I hung up and began this review. I feel there's been alot of dropping the ball in my case. My rep. can be nice, but does not like when you dont agree with him! I started this process of aquiring Wipe Record to assist me with my relief of disabilities in October 2018. They said 8 months. First complications lead to them saying a year. No problem. Wipe Record had even spoke with my employer to agree this will be done within that year in a timely fashion.By email and phone. My mistakes my record my fault! I have since lost that job. I was told to pay in full it will get processes moving faster. Also that the case isn't started till 1000 dollars is applied. I have done all they have ever asked me as a individual and have not let them down in helping them in my aid. As a company I feel let down and unimportant to them. My kindness and easy-going personality has me being bypassed for quality service. I feel professional help when seeked agreed and paid for should be just that. I've been very patient in general and even more through this pandemic. I only made an appointment to see thst the court will respond soon. To hear my notorized paperwork is missing again... I am afected by the corona virus in my area and am trying to build my career further, a distance from my closest relatives and people I can depend on. I am constantly gaining credentials to add to my accomplishments. My failures will always be my fault. I did expect help in the way I was comforted Wipe Record could. 2000 dollars isn't a fortune but a loss it is when already struggling and it was supposed to help your income. I also feel its too much to accept from a person to not do the intended deed. I don't care to write these but if we never speak no one will know whats going so wrong and how. Im doing my part I am DCJS Cirtified as well as a compliance agent. It takes a Bachelors and or 5 years experience. Im happy with how im turning my life around! I wish I was as happy with the people I hired to help me do so. After no communication, loss of my notorized document multiple times, talked down to as if its all my fault and the court workers. Im puzzled and feel the need to call the bars association. I feel unsatisfied and singled out for failure dealing with Wipe Record. Im not here to batter or bash Wipe Record. I wish them the best!! I just also wish me the best like these supposed satisfied other customers I read. I hope this and my previous review creates changes in case handling. People hire you because they need you! Not need u to fail them. I just recieved a message from my rep. thant now im a priority on the supervisors desk... Soo disappointed. My previous review was deleted not resolved!!

On January 18 2019 . I contacted Wipe Record to inquire about sealing my criminal record . A contract was agreed to in which I would pay $3,300.00 to their firm in installments . My account was paid in full on April 15th 2019 . Well before I was required to do so . I inquired regularly as to the status of my case(s) . However , almost every time I did this I was met with excuse that the paralegal assigned to my case. Was no longer with them . This happened several times and I gave them the benefit of the doubt . Then they began to ignore my inquires all together . Even going as far as to completely ignoring scheduled (phone)appointments . This prompted me to file a complaint in September 2019 with the Better Business Bureau . As a result of complaint #13811223 . I was able to make contact with their firm . We agreed on on a partial refund . On October 3rd 2019 I received an “refund assessment' via email from their billing department . The refund amount totaled to $1700. This email also stated that “ Per policy, your refund shall be issued by check between 90-120 days. Our office will follow up shortly to issue all files and documents completed on your case. “ . I then waited until December 20th 2019 to inquiry about the status of my refund . I received a response the same day stating the following “Your refund was approved on 10/3/19, in the amount of $1,700.00. Our refund policy states 60-90 days from your approval date of 10/3/19.” I received a second reply to my December 20th 2019 inquiry on December 26th 2019 . It stated the following : “Thank you for reaching out. Your refund is still pending and is scheduled to be mailed out towards the end of January, per our refund queue. Our office will notify you once the check is mailed out. Please let us know if you have any further questions. “ I yet again waited patiently until January 28th 2020 to inquire again about the status of my refund . I received a reply the following day stating : “Thank you for reaching out to us. I have reached out to our finance manager regarding your refund mailing date. Unfortunately, he has informed me that you are still in our refund queue and should have it ready in about a month.  ​ I sincerely apologize and wish I had the authorization to mail out your refund check sooner, however, that is not the case and I am required to wait for my finance manager to provide me with a mailing date. “ ​ I again inquired again on February 14 2020 . I have not heard from them since . I do not believe they had any intention to pursue my case or to issuing a refund .I believe they are scammers . I doubt that any progress was made on my case and am now requesting a full refund of $3,300 .

all this place did was ignore me and string me around for a year just to tell me the money-back guarantee was voided for something they charged me extra for. so for my 910 $ I got a big old nothing but a year of my time waisted this place is a scam

ABSOLUTELY DO NOT DO IT, YOU WILL BE SORRY!!! I have been nothing but lied to. I was told that they worked out of Columbus Ohio, but they are based in Texas! I was told by , a "consultant " that a lawyer from Cincinnati would contact me, NEVER HAPPENED!!! When I tried to get hold of this "consultant" about a week later, the number had been turned off. I made an initial down payment of 1000.00 dollars off of my wife's card. They said they would set up a payment plan with me but they just took a payment out of my wife's card with NO signature or permission!! When I decided to terminate the proceedings, all of the sudden I got a call from an attorney. He said, can I help you or is there anything I can do. When I questioned him about my so called meeting with an attorney, he said oh uhmm we forgot about that. Also read the fine print, you will only be able to use a gun in the state you are charged, nowhere else. Also you can't get a conceal and carry permit. You also cannot purchase any firearm that requires a background check. Do your homework people, it's a scam in my opinion, I get nothing out of this so why would I take my time to write this??? I IMPLORE YOU, DON'T DO IT!!! I had to update this review because it was taken down when I put my contact information on this site about a class action lawsuit. So I now have an update, I was told I would receive a refund in 30-45 days and it never happened! When I called again I was told they didn't know I wanted a refund. My new timeline was 45-90 days, what changed? My wife contacted the firm wanting to know about the refund and was told it was being processed. When she called again she left a voicemail and no response. We are short of money and desperately need that money because of the covid 19, but they don't care, these are the people you're dealing with! GOOD LUCK!!!

I am a current client they have done nothing but lie to me they wont even call someone back even when they have a Scheduled appointment I believe they scammed me out of 2800.00 dollars I am going to call the barr Association is my next step and then the attorney general's office

Jason Sondles Don’t do it!!!! Buyer beware!!!!! Worst company ever!!!! I contacted Wiperecord to expunge a very old felony. At first they were very easy to contact. There price seemed cheap, so I signed up. After a week when by I called to get some info on the process. It took a week and twenty phone calls to get ahold of someone. At that point I was suspicious so I canceled moving forward and just ate the $200 I already gave them. Sense then they have made several attempts at charging my credit card. I’ve left many emails and messages trying to contact anyone at Wiperecord about the situation. This company is the worst. Don’t do it. Buyer beware.

I contacted Wiperecord over a year and a half ago to work on a couple of cases I needed to half expunged from my record . I was charged $2,000 for this ... I paid in full and have not heard from this company since regarding my case !!! The one time that I need get someone on the phone I was told that my case will go to the lawyer today !!! and since no communication since !!! I have no paperwork or anything ... no one returns my phone calls ... Nothing !!! $ 2,000 down the drain !!!

My husband contacted them June of 2017 and we started making payments. once it was paid off we started the process August of 2017. we had been told it was done December 2017 (I think). We paid extra for a background check that said everything was clear. Feb 2018 my husband went to apply for a gun. He was denied. We called back and got told that the court had messed up some paperwork. We waited another 90 days to see if things would get better. we got told to pay ANOTHER 100 for a background check (interestingly the background check said all things where fine with his background when apparently they were not), We refused to pay another 100 for that. We waited until last week to go apply for another gun for him. AGAIN got told no. WHY pay for things that do not happen. The office is not answering calls and the lady that is handling his file is out of town.... Go figure. We have been working on this for almost 2 years and still have nothing resolved. After reading all of the bad reviews I am surprised that we are only into this for about $1200. We will NOT be paying anything else and will be getting a different attorney.