Ben S.
Terrible customer service and bad wine
Terrible customer service and bad wine. Stay away. +++ Edited following company's reply: The Pinot was indeed very good. The other wines must not be the same bottles you mention below because I wouldn't even cook with them. And the processing of "multiple changes" on your end were due to the company failing to make the changes correctly in the first place. To those consumers desiring wine and baseline service, stay away from Winestyr.
Response from WinestyrMar 23, 2018
Ben - I'm sorry you've had a bad experience with the wine club that was gifted to you. Although our response time is admittedly a bit slow due to the fact that we're a small team, we successfully processed all of your multiple special requests (address change, closing out your wine club gift subscription early, etc). Regarding the wines, we work with some of the absolute best small producers in the country as evidenced by the portfolio of producers on our site. Of the 7 wines you received in your gift membership, were a 97pt California Pinot Noir that was Decanter Magazine's highest scoring California Pinot from the 2013 vintage, an 89pt Cabernet Franc from one of California's most revered producers of Cab Franc, a Bordeaux style red blend from Sonoma's Chalk Hill AVA that scored 92pts from Robert Parker, a Bordeaux style blend from Napa that scored 93pts from Antonio Galloni, and an Oregon Pinot Noir that's sold out across the country - all shipped as part of the gift membership for ~$30/bottle. There isn't a another wine service in the country that offers the breadth and value of small-production wines that we do. If there was some other aspect of the service that underwhelmed, please let us know so that we can be better going forward.


