Chris L.
I've ordered $977 worth of wine online…
I've ordered $977 worth of wine online from Wine Parity in September, 2022. This is another business name for Grapes Wine, Grapes, with same address. After few weeks of not receiving the order, I called and left a voicemail and an email. I have never been able to talk with someone on the phone. They emailed back and said it’s on backorder and promised to ship it end of the week. I waited couple more weeks but nothing happened so I called and emailed again and told them I want to cancel the order and asked for a refund. After several attempts and writing a review on BBB, the director at Wine Parity, Rob Russo, responded by saying that particular wine is unavailable so he will refund my money. That was November, 2022. It's January 22, 2023 now and I still have not received a refund. Be careful with Wine Parity/Grapes Wine/Grapes!