It's 30 day money back. Ordered on 2nd of July and finally got it on the 14th. It's way too small for my seat. Spend the next half of the time emailing back and forth and getting nowhere. Now I can't get my money back and I own a seat cover that's not usable. Lesson learned. Will never order another one and will spread the word. At the start I even ordered with my bike details filled in. Year make model. Just to be asked to fill another one and send pics. Time passes and I start emailing like hey what's up with my order. They tell me that they have no record of me filling and sending the form through the link they provided me. Did I use a different email. Are you kidding me! I send pics through email as they asked and still nothing. Very bad experience.
NR
Neil R.
Avoid this company at all costs!
Absolutely shocking customer service. Wrong item sent which did not fit motorcycle seat. After 8 weeks finally got a refund via PayPal for the incorrect goods they sent. However, be very aware that in order to obtain the refund goods had to be sent back to the USA at my expense, which was in excess of £30!!! No contribution by seller despite sending incorrect goods. Seller also stated I couldn’t have a refund whilst I had initiated a complaint via PayPal, the complaint had to be withdrawn in order to get a refund. I assume had I done that it I would have had no chance of a refund. Definitely a company to be avoided.
JM
James M.
This cover will not work on my 2026…
This cover will not work on my 2026 Street Glide 3. It covers the hole in the front of the seat that is required for the bracket on rear of gas tank to hold seat on bike.
JP
Jo P.
Doesn't fit and is a waste of time and…
Doesn't fit and is a waste of time and money. I have been trying to return this product for the last 7 weeks - received on 3rd June, first requested to return on the 9th June then it's been back and forth on email with their customer service team insisting that it should fit, refusing to provide details on how I can return it and sending the same generic instructions when I've repeatedly said I just want to return, as apparently should be possible according to their T&Cs. Extremely frustrating - their 30 days returns is a scam and I believe their approach is to try and wear you down so you give up. Will not recommend this product or company unless your happy to write of £70 on the good chance it doesn't fit your bike.
BK
Bob K.
I have been waiting for over 3 weeks…
I have been waiting for over 3 weeks after ordering and paying...no delivery and no contact...
JK
Julie K.
Nice seat cover - not a good fit
Even though the website stated that the seat cover was custom made for my 1993 Honda Shadow, it didn't fit.
Per my bike specs - Size AN was determined to be the correct seat cover.
The installation video sent was for a single seat, not a 2-piece motorcycle seat. I was able to make it work, but the end result doesn't have the Wind Rider logo in the correct spot.
CJ
Cleveland J.
Order #AIR62230
Order #AIR62230
Shipping !!. I ordered the seat cover on 7/13. I received a tracking email on 7/15 through "UNiUNI". Still have not received the item and UniUni still says all they have is that they received the shipping order on 7/15. As of today, 7/23, no tracking updates and no idea where the item is or when I will receive it, IF EVER.
Did you ever think of just using FedEx??!! I'd have it by now. Very poor shipping choice and I won't buy from you again or recommend your product
TM
Todd M.
Todd
First, I paid extra money for two day shipping. It arrived on the third day second, the seat cover does not fit firmly. It is saggy and has bubbles. Customer service is no help. They just wanna keep blaming the way you install it which is a bit ridiculous because all you do is slip it on your seat. I bought mine for a 2016 BMW F 700 GS I’d be better off to tie a pillow to my seat on top of all that it really doesn’t seem to help a whole lot even if it did fit correctly and I will get screwed over because I paid for speedy delivery, which I’m sure I will not get that money back, but I am willing to send the seat cover back because it’s not worth what they’re charging customers. beware once you get it, they try to stick you with what I mean by that is they keep sending emails saying watch videos. Read your paperwork. Try to fit it over and over and over again so I just believe they wanted me to get frustrated and give up. I’ll lose my delivery money but I’m going to get the rest of it back if possible if I have any issues I’ll be back and let you all know. Thanks and good luck. so they sent me a label with an email telling me do not put seat cover in box. Send back in the bag it was sent in now that is strange. I first took it to the post office. They refused to send it without a box, they said the label will fall off, and I will be charged for the item for it being lost so I took it to UPS same results so I told them go ahead put it in a box and send it back now folks I’m not sure but this just seems a little fishy. I really think they are up to something sneaky for one. They don’t want to reimburse me my money for two they kept saying it was my fault the way I installed it but fax or fax you can only put the seat cover on one way just a bad experience I would go elsewhere if I was you.
Response from WindriderseatcoversJul 20, 2026
Hi Todd,
We'd like to add the facts here, since other riders will read this.
On fit: the cover for your F 700 GS is sized to that seat, and a saggy fit with air bubbles is exactly what the cover looks like when it's placed over the seat without being installed. It doesn't just slip on. The seat comes off the bike and the straps tension underneath it, which pulls the cover tight. That's why our team sent you the fitting video. It was help, not blame, and for accuracy it was a single email, not a stream of them. The moment you told us you'd rather return it, nobody asked you to try again. We simply sent you a prepaid USPS label.
On shipping: expedited orders have one business day of processing before they ship, and the two day express window counts from the day the parcel goes out, not the minute the order is placed. That's how it's described on our shipping page. An expedited order arriving on the third day is the service working exactly as published.
On the return: returns go back in the same bag the cover arrived in, which is how we ship every order, and a box is perfectly fine too. Since the label came from us, its tracking number is in our system, so nothing can quietly get lost.
On the refund: your return is being tracked right now, and once it arrives and is inspected, your refund will be processed under our 30 day guarantee, exactly as we've told you by email. Nothing sneaky. Just a standard return, already underway.
Wind Rider Support
