Romy
Wilson Combat Misleading Shipping Method
Updating my review from 1 star to 4 stars. Wilson Combat customer support has been responsive and helpful, but i still believe they can correct this and prevent from happening again to other customers, hence the 4 stars. I ordered extractor spring on April 24, 2025 at 9am eastern time worth $9. From Wilson Combat (WC) website, they offer UPS 2nd Day Air shipping for $15 which for me means that i could get it on April 26. Shipping cost is more than the cost of item i purchased which is fine with me cause I needed it asap. But i was super disappointed because i did not receive the item until April 28, 5pm. I just wished WC could have been more forewarning about shipping expectations. 2nd Day Air is somehow misleading. This business to business partnership like WC and UPS is a little shady at the expense of their customers. If one or the other failed to deliver, it becomes a finger-pointing game. So, my suggestion is WC needs to be more clear in their online ordering system about UPS 2nd day air. Don’t let your customer pay more for a service that you know your business partner (in this case UPS) cannot deliver. You are still responsible for what you put in your website.